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A global healthcare leader accelerates customer engagement in APAC with a cloud‑native contact center on AWS
Success Story

A global healthcare leader accelerates customer engagement in APAC with a cloud‑native contact center on AWS

Discover how a leading global healthcare organization transformed regional customer engagement by adopting a cloud‑native contact center built on Amazon Web Services. Designed and supported by Servion, the solution delivers scalable, secure, and cost‑efficient operations—empowering agents with a customized desktop, reducing infrastructure complexity, and enabling seamless expansion as business needs evolve across the APAC region….

A leading international bank in Indonesia strengthens contact center reliability with Servion’s end‑to‑end Infrastructure Support Services
Success Story

A leading international bank in Indonesia strengthens contact center reliability with Servion’s end‑to‑end Infrastructure Support Services

Discover how a prominent international bank in Indonesia ensured 100% contact center availability through Servion’s proactive infrastructure support services. With continuous monitoring, rapid incident response, structured change management, and ongoing security patching, the bank achieved maximum uptime, stronger security posture, and uninterrupted customer engagement—while meeting strict SLA and regulatory requirements. Please complete this form to…

Patient‑first CX transformation at King’s College Hospital
Success Story

Patient‑first CX transformation at King’s College Hospital

King’s College Hospital Dubai partnered with Servion to modernize its contact center and deliver a truly patient‑first engagement model. In this exclusive video conversation, Bruce Eidsvik, Chief Growth Officer at Servion, speaks with Sandip Kumar, Chief Digital & Innovation Officer at King’s College Hospital Dubai, on how Servion helped overcome the limitations of a traditional…

A top‑tier bank in Thailand redefines omnichannel banking with Servion’s Cisco UCCE implementation and managed services
Success Story

A top‑tier bank in Thailand redefines omnichannel banking with Servion’s Cisco UCCE implementation and managed services

Discover how one of Thailand’s leading financial institutions transformed enterprise customer engagement by deploying a Cisco UCCE–based omnichannel contact center, supported by Servion’s long‑term managed services. The solution unified voice and digital channels, enabled secure customer authentication, powered intelligent IVR and outbound campaigns, and delivered real‑time customer context—ensuring scalable, compliant, and always‑on banking services across…

A national education authority in Singapore modernizes citizen engagement with a cloud‑native contact center on AWS
Success Story

A national education authority in Singapore modernizes citizen engagement with a cloud‑native contact center on AWS

Discover how a leading government education authority in Singapore transformed citizen interactions by migrating from a legacy on‑premises contact center to a secure, cloud‑native platform on Amazon Web Services. Built on Amazon Connect and integrated with critical backend systems, the solution delivers scalable operations, intelligent call routing, real‑time visibility, and improved agent productivity—without the burden…

Servion Appoints Mike Kulik as Vice President of North America Sales
Press Release

Servion Appoints Mike Kulik as Vice President of North America Sales

Veteran contact center and customer experience leader to drive revenue growth  PRINCETON, N.J., February 4, 2026 — Servion Global Solutions today announced that Mike Kulik has joined the company as Vice President of North America Sales. In this role, Kulik will lead Servion’s North America sales organization, with a focus on accelerating revenue growth and expanding customer and partner momentum across the region. …

Leading Indian telecom giant transforms customer experience with Servion’s Cisco UCCE On‑Premises Implementation & Managed Services
Success Story

Leading Indian telecom giant transforms customer experience with Servion’s Cisco UCCE On‑Premises Implementation & Managed Services

Discover how one of India’s largest telecom providers modernized customer engagement across 22 circles and 34 business lines through Servion’s end‑to‑end Cisco UCCE 12.x on‑premises deployment and comprehensive managed services—achieving scalable operations, advanced IVR capabilities, stronger compliance, and enhanced customer satisfaction. Please complete this form to download the success story: Thank you for your interest…

WEBINAR: The IVR Reset: A Conversation about Agentic AI with Verint & Parloa [MARCH 5, 2026]
Past Events

WEBINAR: The IVR Reset: A Conversation about Agentic AI with Verint & Parloa [MARCH 5, 2026]

🗓️ March 5, 2026 ⏳ Time: 2:00 – 2:45 PM EST 🖥️ Online (Zoom) Legacy IVR forces customers through rigid menus and repeat prompts, driving frustration, transfers, and abandons. In this webinar we will show how agentic AI is transforming “Press 1” experiences into intent-led conversations that complete tasks end-to-end and escalate to agents only…

Is Your CX Ready for the Holiday Season? Balancing Speed, Volume, and Customer Trust
Blog

Is Your CX Ready for the Holiday Season? Balancing Speed, Volume, and Customer Trust

As this year’s peak-demand season kicks off with Black Friday and continues through Cyber Monday, Giving Tuesday, and the New Year, organizations continue to redefine customer expectations.  Businesses across industries are under pressure to deliver seamless, scalable, and secure experiences; all at once. In 2024, Infobip reported a 26% year-over-year increase in Black Friday customer…