CTI & Custom Widgets

Empower your agents with real-time CTI data and custom-built widgets designed for your workflows.

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Seamless CTI for a Unified Agent Experience

Servion’s CTI & Custom Widgets connect contact center x` with CRM systems and other business applications, enabling agents to manage calls and customer interactions within a single interface. This enhances efficiency, improves resolution times, and ensures consistent customer experiences.

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CRM-CTI Packages

Pre-built connectors that integrate seamlessly with leading CRMs, enabling call control, screen pops, and data sync directly within your CRM – without switching screens.

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Custom Agent Widget Development

Equip agents with contextual call data, customer history, and quick-action buttons – tailored to your unique business needs.

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Unified Desktop & Task Automation Modules

Unify voice, chat, email, and social data with pluggable widgets that offer consistent context across all channels.

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Omnichannel Widget Framework

Enhance agent desktops with pluggable widgets that unify data across chat, email, social, and voice, ensuring consistent experience.

Standard Features

  • In-CRM Call Controls & Toolbar
  • Screen‑Pop with Contextual Data
  • Omnichannel Readiness
  • Call Logging & Analytics
  • Click-to-Call (Automated Dialing)
  • Synchronized Wrap-Up
  • Single Sign-on
  • Task‑Automation Modules
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“The Servion team has shown remarkable dedication”

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Contact-center-CX
Velasquez Rodrigo
Cooper University Hospital

The Servion team has shown remarkable dedication

The Servion team has shown remarkable dedication and hard work. Their support for IVR and custom applications has been truly commendable. Kudos to the entire team.

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Velasquez Rodrigo
Cooper University Hospital

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Empower with CRM with seamless contact contact integrations.

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Discover Our Other Integration Services

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CRM Connectors

Empower your agents with a unified view of customer interactions across voice and digital channels.

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API Development

Enable secure, real-time integration between CX platforms and enterprise systems.

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CX Platform Extensions

Unlock new CX capabilities with extensions that improve automation, visibility, and control.

Frequently Asked Questions

Computer Telephony Integration connects your telephony system with CRM and business applications, enabling agents to manage calls within a single interface. Servion’s CTI provides in-CRM call controls, screen pops with contextual data, click-to-call automated dialing, and synchronized wrap-up, reducing context-switching and accelerating resolution times.

Custom Agent Widgets with contextual call data, customer history, and quick-action buttons: sentiment indicators, order lookup panels, knowledge base shortcuts, compliance checklists, script guidance, and workflow-specific actions. The Unified Desktop unifies voice, chat, email, and social data with pluggable widgets for consistent context across all channels.

Yes. Pre-built connectors integrate seamlessly with Salesforce, Microsoft Dynamics, ServiceNow, connecting to Cisco, Genesys, NICE, Amazon Connect, Avaya. Vendor-neutral approach means no restriction to a single ecosystem. The Omnichannel Widget Framework ensures consistent integrations across voice, chat, email, and social channels.

Modules automatically create and update CRM records from call outcomes, trigger backend workflows on call events, populate forms from screen pops, log interactions without manual entry, and route follow-up tasks. Integrated with the Unified Desktop so automations run seamlessly within the agent interface.

An architecture deploying pluggable interface components that unify customer data across chat, email, social, and voice into a consistent agent experience. Without it, agents see different interfaces per channel, leading to inconsistent service. Servion’s framework ensures agents have the same contextual view regardless of how the customer reached them.