Today, enterprises must offer their customers multiple digital channels to interact with them. Although enabling digital channels allows enterprises to better connect with their increasingly demanding customers, it also adds to the complexity of integrating voice with customer care applications. This often results in costly and time-consuming upgrades.
Servion helps enterprises bridge the gap between their contact center platforms, CRM platforms, and other digital channels with custom-built CRM Connectors. They seamlessly integrate information and workflows across departments. Servion’s CRM Connectors help contact center agents with a 360-degree view of the customer, that empowers them to deliver a better customer experience. Our CRM Connectors can easily be customized to integrate between leading contact center platforms, CRM platforms, digital channels, and more applications.