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Servion Partners with Genesys to Deliver World-class Contact Center Solutions and Customer Experiences
Press Release

Servion Partners with Genesys to Deliver World-class Contact Center Solutions and Customer Experiences

Chennai, November 24, 2021 : Servion, a leading contact center and CX solutions provider announced a new partnership with Genesys to help deliver world-class scalable cloud center and omnichannel customer experiences.  Servion will leverage the power of the Genesys technology ecosystem, combined with our custom-built solutions to help clients deliver seamless and personalized customer experiences across…

Seed Group partners with US-based Servion to help Middle East firms improve Digital Customer Service
Press Release

Seed Group partners with US-based Servion to help Middle East firms improve Digital Customer Service

Dubai, United Arab Emirates, and New Jersey, USA – 5 July 2021: Seed Group, a company of the Private Office of Sheikh Saeed bin Ahmed Al Maktoum, has announced a strategic partnership with New Jersey-headquartered Servion Global Solutions, a leading contact centre and customer experience (CX) solutions provider.   This agreement aims to facilitate the digital…

Servion wins the prestigious PeopleFirst HR Excellence Awards, 2020
Press Release

Servion wins the prestigious PeopleFirst HR Excellence Awards, 2020

Servion, a leading Contact Center and Customer Experience (CX) solutions provider, was announced the winner for “Leading best practices in Employee Engagement” at the PeopleFirst HR Excellence Awards, 2020, the most coveted, sought-after, longest-running awards in the field of HR. PeopleFirst is a well-known organization in the industry that every year recognizes the professionals and…

Why isn’t anyone talking about contact center reporting?
Blog

Why isn’t anyone talking about contact center reporting?

The contact center agent is one of the most intensively monitored occupations in the world. Admittedly, in recent times, employee monitoring and surveillance have increased, and we have seen the advent of tools tracking workers both at the office and in the field. In a contact center, from the moment they log in to the…