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North American telco giant leverages Servion’s Genesys Cloud CX expertise to achieve a smooth contact center transformation | Servion
Success Story

North American telco giant leverages Servion’s Genesys Cloud CX expertise to achieve a smooth contact center transformation | Servion

Download this case study to learn how a North American telecom giant streamlined their contact center technology following a merger with another large North American telecommunications company. Discover how they migrated their platforms and over 5,000 agents to Genesys Cloud CX. See how Servion planned and executed the migration with minimal disruption, improved change management,…

Leading US based cloud contact center deploys Servion’s CRM Connector to enable seamless communication between with Five9 Contact Center and Avaya Aura UC
Success Story

Leading US based cloud contact center deploys Servion’s CRM Connector to enable seamless communication between with Five9 Contact Center and Avaya Aura UC

Learn how leading US-based cloud contact center deployed Servion’s CRM Connector to enable seamless communication between Five9 and Avaya Aura UC. Please complete this form to download the Success Story: Thank you for your interest in Servion. CLICK HERE TO DOWNLOAD

Leading US bank improves agent-supervisor engagement with Servion’s WFM Connector
Success Story

Leading US bank improves agent-supervisor engagement with Servion’s WFM Connector

Learn how leading US bank improved agent-supervisor engagement with Servion’s WFM Connector, connecting AVAYA POM and Nice WFM. Please complete this form to download the Success Story: Thank you for your interest in Servion. CLICK HERE TO DOWNLOAD

Leading chemical company embraces cloud contact center solution to mitigate the pandemic crisis
Success Story

Leading chemical company embraces cloud contact center solution to mitigate the pandemic crisis

Learn with Servion on building a business continuity plan to accommodate higher-than-normal call volumes. Please complete this form to download the Success Story: Thank you for your interest in Servion. CLICK HERE TO DOWNLOAD

Europe’s Leading Health Research Organization Improves IT Stability and Contact Center Performance with Servion Managed Services
Success Story

Europe’s Leading Health Research Organization Improves IT Stability and Contact Center Performance with Servion Managed Services

Learn how Europe’s leading health research organization achieved high stability of its current contact center platforms and improved performance of components with Servion Managed Services. Please complete this form to download the Success Story: Thank you for your interest in Servion. CLICK HERE TO DOWNLOAD

Travel tech company mitigates COVID-19 crisis with Remote Connectivity
Success Story

Travel tech company mitigates COVID-19 crisis with Remote Connectivity

Download the success story to know how a leading travel technology company mitigates COVID-19 crisis with Remote Agent Connectivity. Please complete this form to download the Success Story: Thank you for your interest in Servion. CLICK HERE TO DOWNLOAD

Global consumer & home electronics giant success story
Success Story

Global consumer & home electronics giant success story

Learn how a global consumer & home electronics giant ensures higher contact center stability and improved CX. Please complete this form to download the Success Story: Thank you for your interest in Servion. CLICK HERE TO DOWNLOAD

Global contact center software leader builds a fully Integrated Salesforce Lightning Interface
Success Story

Global contact center software leader builds a fully Integrated Salesforce Lightning Interface

Learn how global contact center software leader implemented an integrated Salesforce Agent Application embedded within the CRM app. Please complete this form to download the Success Story: Thank you for your interest in Servion. CLICK HERE TO DOWNLOAD

Global risk & claims service provider – success story
Success Story

Global risk & claims service provider – success story

Learn how a global risk & claims service provider ensured superior agent and supervisor desktop experience and better CX. Please complete this form to download the Success Story: Thank you for your interest in Servion. CLICK HERE TO DOWNLOAD