North American telco giant leverages Servion’s Genesys Cloud CX expertise to achieve a smooth contact center transformation

Download this case study to learn how a North American telecom giant streamlined their contact center technology following a merger with another large North American telecommunications company. Discover how they migrated their platforms and over 5,000 agents to Genesys Cloud CX. See how Servion planned and executed the migration with minimal disruption, improved change management, and ensured a smooth transition. This resulted in better agent tool utilization and an improved customer experience.

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