In the wake of the COVID-19 pandemic, businesses across the globe have experienced a paradigm shift in the way they operate. The traditional brick-and-mortar call centers have given way to virtual contact centers, where customer service agents and sales professionals work remotely. This transition to remote call centers has not only allowed companies to continue…
Let’s start with three data points. In 2016, an Evans Data Corp study revealed that the biggest fear of programmers was to be replaced by AI. In 2017, a team of DOE (Department of Energy) researchers asserted that by 2040, machines will write most of their own code. In February 2023, the Bureau of Labor…
It’s July 6, 2023, and here we are. The ChatGPT tsunami that started about nine months ago, while still quite potent, is abating. According to Similarweb, the traffic to the ChatGPT website decreased by 9.7% from May to June, and unique visitors dropped by 5.7%. There is no denying an extraordinarily high interest in generative…
Princeton, United States – 12 June 2023 – Servion Global Solutions, a leading contact center and customer experience (CX) solutions provider, is proud to announce that it has achieved the prestigious Cisco Powered™ Services certification for Webex Contact Center and Cloud Calling. As a certified Cisco Gold provider, Servion has demonstrated proficiency in implementing these solutions, ensuring…
PRINCETON, N.J., June 7, 2023: Hammer, the leading global provider of end-to-end contact center testing and CX assurance solutions, has announced a strategic partnership with Servion, a leading contact center and CX solutions provider, to speed up the deployment of superior solutions that address the complexity of modern contact center environments. The strategic partnership means…
Artificial intelligence (AI) and customer experience (CX) are becoming a great match, as CX industry success stories reveal. One of the latest trends in AI adoption by companies is the use of large language models like ChatGPT-4 in AI customer experience solutions. Chatbots powered by ChatGPT-4 are bringing a significant change to customer experience, enabling…
The adoption of Electric Vehicles (EVs) and Artificial Intelligence (AI) in customer experience is a topic of great interest and debate. Both technologies promise significant advancements but face unique challenges that slow their mass adoption. Similarities and differences in the obstacles faced by EVs and AI span infrastructure needs, public perception, and technological maturity. 1….
Do you understand all the touchpoints your customers have and/or use to engage with your organization? You’re not seeing the full picture if you only monitor contact center activity. Today’s customers interact with brands in seemingly infinite ways, from viewing ads on social media to reading reviews to visiting stores and engaging in online communities….
The pressure is on. Your call center is maxed out, you don’t want to add any more telephone agents, your company is going through a digital transformation, growth is not what it used to be, cost reduction is in the air, and everybody is asking you what you can do in terms of automation. The…