Servion and Knowmax Partner to ground Agentic CX in Governed Knowledge: 1st Joint Customer Win in Europe
Servion and Knowmax have partnered to modernise the knowledge layer agentic CX depends on, with joint go-to-market across North America and EMEA and a first joint customer already live in Europe.
Legacy Contact Centers and the AI Era: A Gap That Is No Longer Manageable
Why the distance between legacy infrastructure and AI-era demands is now a business risk, not a roadmap item The infrastructure was built to last. And it did. For years, legacy contact center agents handled volume, supervisors managed queues, and IT teams kept applications running. The foundation was stable and predictable. First, the foundation moved from…
On-demand Webinar: From AI Hype to CX Impact and ROI: Choosing the Right Agentic AI Agent, Platform, and Path Forward
A webinar for CX leaders choosing the right voice agentic AI agent, platform, and path forward in a crowded market. This is a complex decision. You shouldn’t have to make it alone. The risk is real: the wrong rollout can affect brand, data security, customer trust, and ROI. This session gives CX leaders a practical…
WEBINAR: From AI Hype to CX Impact and ROI: Choosing the Right Agentic AI Agent, Platform, and Path Forward [JULY 9, 2026]
🗓️ Thursday, July 9, 2026 ⏳ Time: 1:00 – 1:45 PM EDT A webinar for CX leaders choosing the right agentic AI agent, platform, and path forward in a crowded market. This is a complex decision. You shouldn’t have to make it alone. The Challenge: Choosing the right voice agentic AI agent is now a…
Are You Getting Full Value From Your CX Technology Investment? A Framework for Continuous Value Realization
Are You Getting Full Value From Your CX Technology Investment? A Framework for Continuous Value Realization Your Biggest CX ROI Lever Is Not What You Buy Next. It Is What You Already Own. Walk into any enterprise CX leader’s office in 2026 and you will hear the same story with small variations. A major platform…