WEBINAR: Why AI Alone Can’t Fix Your Customer Experience [NOV 20, 2025]

🗓️ November 20, 2025

⏳ Time: 2:00 – 2:45 PM EST

🖥️ Online (Zoom)

Boards are pouring budget into AI for CX — yet customers still endure chatbot loops, irrelevant emails, and agents who don’t know their history. The gap? Journey context. If AI doesn’t know where a customer is on their path, it can’t anticipate needs, intervene at the right moment, or personalize intelligently.

Join us for a straight‑talk webinar that reframes AI from a channel tool to a journey co‑pilot. You’ll see how leaders use Customer Journey Analytics & Orchestration to drive outcomes that matter.

What You’ll Learn:

• Why AI alone falls short: the failure modes behind bot loops, irrelevant nudges, and disjointed service.
• Journey context 101: how a time‑sequenced view across channels (interactions + transactions + VoC + profile) unlocks predictive, helpful AI.
• From analytics to action: the CJA/O loop — analyze → prioritize → orchestrate — and how to embed it in your operating model.
• Executive proof points: where journey‑anchored orchestration improves goal conversion, revenue, cost‑to‑serve, NPS, and call deflection — and how to size ROI.

Who Should Attend:

• CX, Digital, Product and Line‑of‑Business leaders
• Contact Center and Service executives
• Marketing & Growth leaders accountable for conversion, retention, and cost‑to‑serve

Speakers

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