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Home / Resources Hub / Events / WEBINAR: Turning Support Data into Strategy: 4 Trends Shaping the Future of Customer Experience [NOV 11, 2025]

WEBINAR: Turning Support Data into Strategy: 4 Trends Shaping the Future of Customer Experience [NOV 11, 2025]

WEBINAR: Turning Support Data into Strategy: 4 Trends Shaping the Future of Customer Experience [NOV 11, 2025]

๐Ÿ—“๏ธ November 11, 2025

โณ Time: 11:00 โ€“ 11:45 AM EST

๐Ÿ–ฅ๏ธ Online (Zoom)

Explore the findings from a full year of support interactions and discover four emerging trends shaping the future of customer experience. Learn how to turn these powerful insights into data-driven strategies that reduce friction, build loyalty, and accelerate digital transformation.

What Youโ€™ll Learn:

  • The most influential trends emerging from 12 months of support ticket analysis
  • Signals of shifting customer expectations and operational demands
  • Strategic actions to reduce friction, strengthen satisfaction, and boost loyalty
  • How leading organizations are already adapting to these changes

Who Should Attend:

  • CX and Digital Transformation Leaders
  • Support & Contact Center Executives
  • Strategy & Operations Teams
  • Customer Success & Service Innovation Professionals

Speakers

Mike Profile

Mike Pietig

Vice President โ€“ Client Success,
Servion Global Solutions


Santhi Vinnakota

Senior Director โ€“ Managed Services,
Servion Global Solutions