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Insurance CX That Delivers on Policyholder Expectations

In the evolving insurance landscape, policyholders demand more than coverage—they expect seamless, empathetic experiences. Servion helps insurers transform complex, compliance-driven processes into journeys that are smooth, responsive, and measurable across every touchpoint.

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The CX Challenges Facing Insurers

Insurers today are under pressure to modernize CX without compromising on compliance or control. Common issues include:

Claims Friction

Low digital onboarding completion rates hinder customer acquisition and satisfaction.Manual and inconsistent processes lead to poor claimant experience and operational delays.

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Low Self-Service Adoption

IVRs and portals often frustrate users, increasing call volumes and abandonment.

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Customer Retention & Engagement

Limited personalization and proactive outreach reduce loyalty in a competitive market.

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Built for Regulated, High-Touch Insurance Workflows

Our solutions are designed specifically for the complex regulatory environments of insurers—balancing empathy, efficiency, and compliance at scale.

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Expertise

Built for Regulated, High-Touch Insurance Workflows

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Strategic Partnerships

Collaborations with industry leaders like Genesys, NICE, Cisco, and Verint.

Solutions Built for Insurance Journeys

Servion offers a full suite of modular solutions that tackle insurance CX friction from the inside out:

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Discovery + LaunchPad

Quickly identify and fix broken banking journeys using AI-driven insights and comprehensive audits.

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OnBoard+

Increase onboarding completion rates with targeted nudges and proven workflows.

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VoiceIQ

Transform customer interactions with secure, multilingual voice bots that deliver results.

Let’s Build Better Insurance Journeys—Together

Our team will help you pinpoint critical gaps in your customer experience. Together, we’ll implement solutions that yield measurable results in just weeks.

Schedule a Insurance CX Assessment
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“The flexible AI-based speech recognition makes it easy.”

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Tom Schneider
Consultant for Process and Project Management, Swiss Life

The flexible AI-based speech recognition makes it easy.

The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.

Tom Schneider
Consultant for Process and Project Management, Swiss Life
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Other Industries We Serve

banking

Banking

Simplify customer servicing with AI-driven voice bots, journey intelligence, and banking-ready CX automation.

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Utilities

Reduce call volumes and improve resolution with smart self-service, routing, and omnichannel CX.

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Retail

Drive conversions and loyalty with faster onboarding, intelligent nudges, and real-time journey fixes.