A car accident at night
The agent takes the first notice of loss, sends roadside help and texts the claim number. 14% more self-service.
AI voice agents · Insurance
AI voice agents for insurers, live in 60 days.
From first notice of loss and roadside help to claim status, billing and renewals, Servion’s AI voice agents resolve routine calls 24×7 and hand the rest to your adjusters and agents with the full context.
-
Routine calls resolved end to end, 24×7
-
Answers in seconds, with no menu maze and no queue
-
Your adjusters get the full context, every time
Book a strategy call
"*" indicates required fields
Trusted by leading insurance organizations across North America
70
%
fewer abandoned calls
fewer abandoned calls
54
%
shorter claims calls with AI agent assist
shorter claims calls with AI agent assist
80
%
lower agent turnover with AI coaching
lower agent turnover with AI coaching
The Challenge
Insurance CX breaks at the moments policyholders remember
A driver stuck on the highway at night does not want a menu, a queue or a callback tomorrow. Neither does the family calling after a hurricane, or the policyholder whose claim payment is late. These moments decide who renews, and many of them happen outside office hours, all at once.
Each one can be resolved, or handed over properly, by an AI voice agent that knows your systems and your rules.
Why it matters for insurers
Where AI voice agents help insurers most
Claims, catastrophes, payments and renewals are where policyholders judge their insurer, and they are only the start: billing, policy changes, ID cards and coverage questions follow the same pattern. A few examples from live Servion deployments.
A hurricane, thousands of calls
Proactive messages and callbacks absorb the surge before the queues explode.
“Where is my claim payment?”
One view of the claim across your staff and vendor centers, so every answer matches.
A renewal price jump
Voice of the customer flags the risk and triggers outreach before renewal. NPS up 23 points.
How It Works
From one insurance journey to a live AI agent in 60 days
Discovery+LaunchPad starts with the journey that costs you most, then puts one governed AI agent into production, with security and compliance scoped before go-live.
Why Servion
Built for high-stakes, regulated insurance
Insurers need more than a good model. They need an integrator that understands telephony, compliance and the platforms they run today.
Voice engineering, not just AI
Thirty years in voice and telephony. Insurance calls fail in the call path: identity checks, transfers to adjusters, keypad entry, response time during a catastrophe surge. That is where our engineers have worked since before CCaaS existed.
Governed knowledge by default
One source of truth for policies, coverage and claims rules, so the AI agent and your human agents give policyholders the same answer. It is the single largest lever on accuracy.
A documented vendor screen
A continuously screened shortlist, filtered through documented stages and reviewed with you in a fit and discovery session. Screened hands-on against telephony, security and language criteria rather than from vendor briefings, and re-screened as the market moves.
Compliance engineered in
HIPAA for health plans, PCI-DSS, GLBA, GDPR and CCPA constraints built in from day one: consent, audit logging and data residency. We arrive with the security, privacy and audit answers already drafted.
A proven-delivery method
JourneyWorCX: Discover, Quantify, Design, Execute, Optimize, run by forward-deployed engineers who iterate in production. It is what makes a 60-day commitment realistic.
No migration agenda
We are content to work with what is in place if the evidence supports it, which is exactly what makes our platform recommendation worth more than a vendor’s.
Proof Points
Results from Servion insurance clients
What insurers got with Servion.
Major US insurance company
Vendor contact centers on one cloud platform
Outsourced vendor calls brought into one Webex contact center, with full visibility.
Health insurer, US and Canada
Self-service that members actually use
A secure, multilingual IVR that raised self-service and ran through every upgrade.
Global insurance provider
Higher first-call resolution on NICE CXone
Better call handling and first-call resolution after the move to NICE CXone.
More results from Servion insurance deployments.
14
%
more self-service on claims calls
more self-service on claims calls
+
23
pts
NPS with closed-loop feedback
NPS with closed-loop feedback
11
%
higher CSAT from acting on feedback
higher CSAT from acting on feedback
FAQ
Straight answers before you talk to us
Ready to see what an AI voice agent could handle?
Book a 30-minute strategy call with a CX architect, built around your contact center.