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Avaya Partner

Avaya Customer Experience Management Solutions

Avaya has been shaping the future of work with innovative cloud contact center and disruptive unified communication solutions that change the way businesses interact with their customers.

Servion, a certified Avaya partner for over two decades has been helping enterprises worldwide to improve the way they work, making people more productive, processes more flexible and customers more satisfied.

With a pool of Avaya-certified engineers who can orchestrate the right contact center and unified communication solutions, Servion fulfil your business requirements. With our exhaustive contact center technology know-how and 25 years of customer experience history Servion can help enterprises get the most out of their Avaya technology investments.

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Servion can help with the below Avaya contact center and unified communication solutions:

Contact Center Solutions (On-prem and Cloud)

Avaya Aura Call Center Elite
Avaya Aura Contact Center / Select
Workspace
Oceana Experience Portal, CBA

OneCloud CCaaS

UC and Collaboration Solutions

Avaya Aura Conferencing
Avaya Breeze
Avaya Communicator
Avaya IP Office
Avaya Cloud Office

Avaya OneCloud UCaaS

Customer Journey Analytics

Avaya CMS
Avaya IQ
Oceanalytics

Custom Development, Connectors & Integrations

Avaya with Google CC AI
CRM Connectors
Custom Agent Desktop
IVR Applications
Social Media Integrations

Managed Services for Avaya Contact Center and Unified Communication Solutions

Servion provides 24×7 end-to-end proactive managed services for Avaya’s contact center and collaboration solutions. Our platform-driven managed services are built on a unique set of tools to monitor infrastructure to custom applications and help enterprises focus on delivering exceptional customer experiences instead of worrying about daily operational challenges. Servion’s managed services offers prepackaged offerings for all Avaya Contact Center and Unified Collaboration portfolios and are tailored for both on-premise and cloud solutions. We offer both remote and onsite managed services.

Contact Center Design
Quality Readiness
BC / DR Readiness
Solution Optimization
Continuous Improvement
Resource Excellence

Capacity Planning & Management
Version Management
Transition Management
Security Management
Documentation Services

Service Desk
Health Checks
Proactive Monitoring
Capacity Management Reporting
Incident Management
Problem Management
Vendor SLA Management
DBA Services
Asset Planning & Management
Patch & Upgrade Management
Backup & Restoration

Application Performance
Services Solution Usability Management
New Implementation
Platform Upgrades
CIM B, A
Business Analytics
Advanced Reporting
Training Services

Change Requests
Service Requests
MACD (Move, Add, Change & Delete)

Avaya Certifications that validate our technology expertise:

> Avaya Channel Partner & Sales Agent

> Avaya DevConnect Technology Partner & Beta Testing Partner

> Avaya SOIP Partner (US)

> APDS – Avaya Professional Design Specialist for UC/CC

> ACIS – Avaya Certified Implementation Specialist – for Avaya Aura Communication Manager & CM Messaging, AACC Elite, AA conferencing, AACC CCT & Multimedia

> ACSS – Avaya Certified Support Specialist – for AEP, POM, AA CM, CM Messaging

> APSS – Avaya Professional Sales Specialist

> ACS – Avaya Certified Specialist – for Avaya Voice Self-Service

> ACA – Avaya Certified Associate – Design & Implement Voice Self Service

> AIPS – Avaya Implementation Professional Specialist – Avaya IP Office

> ASPS – Avaya Support Professional Specialist