Proactive outreach is a critical aspect to keep customers engaged and informed. It helps in scheduling appointments, reminding bill payments, sharing critical information or other events and activities. With the focus on customer centric approach, Servion specializes in delivering outbound solutions from Avaya using Proactive Contact System (PCS) and Proactive Outreach Manager (POM). Servion is a white label partner for Avaya to deliver outbound solutions to handle contact capabilities.
Avaya POM is a powerful tool that can be effectively be used for automated and agent-based campaigns. The big question for most enterprises currently using Avaya PCS would be "Why switch to Avaya POM"? Apart from the tight integration with Avaya Communications Manager (CM), it is also an excellent automated outreach tool for voice, email, and SMS channels, providing the perfect platform for omnichannel campaigns.
Additionally, migration for enterprises using Avaya PCS to POM is straight forward and provides immediate value by supporting automated outbound campaigns in voice, email, or SMS. Servion is a specialized Avaya partner that has experience in helping over 50 enterprises migrate their Avaya PCS to POM. Our robust migration process includes:
Servion can devise the outbound solution from automated compliant campaigns to blend campaigns driving significant efficiencies and performances from agents and contact centers. Servion also provides an array of professional services that include business process review, performance audit, integrations with AACC/AIC/Oceana/CC Elite and CRMs (like Siebel). We also provide custom development services across agent desktops, feature add-ons, custom screen-popups, host integrations, custom OD applications, reporting, list management and connectors.