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Home / Resources Hub / Events / WEBINAR: Agentic AI & the Future of CX: Turning Conversations into Lasting Relationships [OCT 28, 2025]

WEBINAR: Agentic AI & the Future of CX: Turning Conversations into Lasting Relationships [OCT 28, 2025]

WEBINAR: Agentic AI & the Future of CX: Turning Conversations into Lasting Relationships [OCT 28, 2025]

🗓️ October 28, 2025

⏳ Time: 2:00 – 2:45 AM EST

🖥️ Online (Zoom)

Customer experience is entering a new era. Join Dorothy Copeland, SVP Partnerships at Parloa, and Bruce Eidsvik, Chief Growth Officer at Servion, to see how Agentic AI transforms everyday conversations into relationships that deepen over time—driving loyalty, revenue, and lower cost-to-serve.

You’ll also see how Servion’s JourneyWorCX offerings + Parloa’s platform give enterprises the expertise, orchestration, and guardrails to launch fast and scale safely.

What you’ll learn (in 45 minutes):

  • Where Agentic AI actually improves customer relationships (not just containment)
  • How to design journeys that remember, adapt, and follow through
  • A practical blueprint: Parloa + JourneyWorCX for measurable outcomes
  • Real metrics to track “relationship health” beyond CSAT

Who Should Attend:

  • CX and Digital Transformation Leaders
  • Support & Contact Center Executives
  • Strategy & Operations Teams
  • Customer Success & Service Innovation Professionals

Speakers

Dorothy Copeland

SVP Partnerships,
Parloa


Bruce Eidsvik profile photo

Bruce Eidsvik

Chief Growth Officer,
Servion Global Solutions