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CX 360 Services

Design. Build. Run & Optimize

For more than 25 years, Servion has been trusted by customer-centric brands for designing, building, running and optimizing Contact Centers and Customer Experience (CX) solutions. Servion’s CX 360 services empower our customers to innovate and deliver exceptional experiences across every step in the customer journey. Servion’s sustained focus on CX technologies and wealth of experience delivering advanced customer center solutions let us tackle the most demanding projects, deliver the value you expect, and maximize the return on your technology investments.

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What We Do

Design

With over 25 years of contact center experience and delivering over a billion customer interactions every year, Servion knows what it takes to design an exceptional customer-centric contact center.

Our qualified CX experts provide a range of consulting and professional services that include design, deployment and continuous optimization.

Some of the contact center design services we provide include:

  • Cloud Contact Center
  • On-premise Contact Center
  • Applications
  • Digital Channel Overlay
  • Self service
  • RPA
  • Integrations
  • Reporting and Analytics

Build

"A great plan is as good as it's execution."

At Servion, we use exclusive methods, tools, models, best practices and robust implementation processes

that enables us to deploy contact centers that is aligned with the original design document and Statement of Work (SOW). Some of the contact center deployment services include:

  • Call routing (ACD)
  • Interactive Voice response (IVR)
  • Outbound
  • Connectivity and Security
  • Contextual Omnichannel
  • Conversational AI
  • Customer Journey
  • Workforce engagement
  • Process automation
  • Integrations and bespoke applications

Run and Optimize

Contact center technologies evolve rapidly and it is a mandate to continuously improve experiences by managing, refreshing and upgrading existing contact center technologies.

Servion’s managed services team operates 24x7 and is skilled across leading contact center technologies which makes us the partner of choice for our customers.

Some of the contact center management and optimization services we provide include:

  • Ongoing reporting and analytics
  • Benchmarking
  • Virtual assistant tuning and expansion
  • Process optimization
  • Agile application maintenance
  • Call center routing / self-service updates
  • User management
  • Availability / SLA management
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Explore CX 360 Services

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CX thought leadership, best practices and success stories

  • One of the world's largest healthcare products company migrates from on-premise contact center to Amazon Connect Success stories

    One of the world's largest healthcare products company migrates from on-premise contact center to Amazon Connect

  • Europe's Leading Pharma Company  Improves IT Stability and Contact Center Performance with Servion Managed Services Success stories

    Europe's Leading Pharma Company Improves IT Stability and Contact Center Performance with Servion Managed Services

  • Leading US-based global IT company deepens RPA capabilities with Servion Success stories

    Leading US-based global IT company deepens RPA capabilities with Servion

Let's get started with your personalized demo