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Focused Services

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Delivering Financial And CX Benefits To Our Customers

  • 9%

    Leading Bank

    increases CSAT from 77% to 86%

  • 95%

    Large Utility

    achieves 95% excellence rating from customers

  • 17to1

    Multinational Bank

    Performance Benchmark Index 17 to 1

  • 20%

    Major Consumer company

    company improves response & resolution time by 20%

  • 500%

    Telco

    improves self-service performance by 500%

  • 50%

    Global Bank

    reduces Customer Effort from 3 to 1.5 minutes

  • 47%

    Bank

    reduces contacts per customer by 47%

  • 25%

    Govt. Utility

    reduces wrong routing by 25%

  • 49%

    National credit agency

    migrates 49% of contacts to digital channels

  • 15%

    Bank in India

    reduces repeat contacts by 15%

  • 18%

    Bank

    reduces AHT by 30 Secs (18%)

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Here is what our clients are saying about us

Great customer service and technology solutions

Servion’s expertise in delivering HIPAA compliant cloud-based solutions on AWS has enabled MHT to offer objective mental health testing that can scale to hundreds of thousands of patients per month. They have equipped us to handle 3x more users and provide a better experience for our users during this stressful pandemic. Servion has been a committed and flexible partner with great customer service and technology solutions.

- Ernie Wallerstein | Chief Executive Officer

They were able to customize the solution to all our needs

We approached Servion for a solution that can handle a large portion of the standard and routine calls we expect, allowing seamless resolution by our agents.

- Noel Charles | Contact Center Manager

We have had a long and prosperous relationship with Servion

They have been instrumental in building some of the component, especially dedicated applications used for managing the call center.

- Barry Grant | Chief Technology Officer

It's a true value-add relationship

These are the folks that will provide not just the depth and the knowledge that you need, but also the push back to the right solution to the table the first time around.

- Neil Clover | Chief Information Officer
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CX thought leadership, best practices and success stories

  • Managed Services for Contact Center e-Book

    Managed Services for the Contact Center

    Read more
  • The New Customer Experience and the Elevated Role of the Contact Center Whitepaper

    The New Customer Experience and the Elevated Role of the Contact Center

    Read more
  • WxM for Transformational Leadership On-Demand Webinar

    WxM for Transformational Leadership

    Read more
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