Integrating channels with seamless routing and reporting.
Allowing agent productivity and cost improvement.
Taking advantage of cloud flexibility and economics.
Enabling contextual & conversational engagement across mobile, social, web, chat & voice.
Turning traditional self service platforms to voice enabled assistants with hyper-personalization.
Detecting customer insights and optimizing actions.
increases CSAT from 77% to 86%
achieves 95% excellence rating from customers
Performance Benchmark Index 17 to 1
company improves response & resolution time by 20%
improves self-service performance by 500%
reduces Customer Effort from 3 to 1.5 minutes
reduces contacts per customer by 47%
reduces wrong routing by 25%
migrates 49% of contacts to digital channels
reduces repeat contacts by 15%
reduces AHT by 30 Secs (18%)