Integrate all channels with seamless routing and reporting
Move your contact center to the cloud on your terms
Strengthen your digital presence without major business disruption
Make it easy for customers to speak what they want without talking to a human
Lock in lifetime loyalty with a targeted data approach
increases CSAT from 77% to 86%
achieves 95% excellence rating from customers
Performance Benchmark Index 17 to 1
company improves response & resolution time by 20%
improves self-service performance by 500%
reduces Customer Effort from 3 to 1.5 minutes
reduces contacts per customer by 47%
reduces wrong routing by 25%
migrates 49% of contacts to digital channels
reduces repeat contacts by 15%
reduces AHT by 30 Secs (18%)