Webinar:

Bracing for the Storm: Ensuring Contact Center Resilience in Harsh Weather

1:00 – 1:30 PM EST on 10 April 2024

As the seasons change, so does the urgency to ensure our contact centers are prepared to withstand the unpredictable and often harsh weather conditions. The resilience of contact centers is not just about maintaining operations during a storm but also about ensuring that we can provide uninterrupted service to our customers when they need it the most.

With this in mind, Hammer and Servion are proud to co-host an essential webinar titled “Bracing for the Storm: Ensuring Contact Center Resilience in Harsh Weather.” This webinar is dedicated to equipping businesses with the knowledge and tools necessary to test, prepare, and strengthen their contact centers against the challenges posed by inclement weather.

Join our webinar to learn:

• • Comprehensive Preparedness Strategies: Develop and implement effective preparedness plans that ensure your contact center’s operations can withstand severe weather events.
• • Decipher the Digital Maze: Consulting services to help navigate the digital channels, enhance efficiency and CX.
• • Harnessing end-to-end testing capabilities & simulating disaster recovery scenarios: Discover the latest technology solutions that can ensure contact center continuity during disruptions caused by harsh weather.
• • Case Studies: Hear real-world examples of how businesses have successfully navigated the challenges of severe weather events, ensuring their contact centers remained operational.

Speakers:

Frank TersigniChief Sales Officer Servion Global Solutions

DANNY URBANCZYKUtilities SME Hammer