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Servion specializes in Contact Center and CX solutions that help organizations deliver high-caliber customer experiences

Servion specializes in Contact Center and CX solutions that help organizations deliver high-caliber customer experiences.

Servion, has been a Verint partner for over 6 years and takes a consulting approach to optimizing customer interactions for its clients, drawing from a proven combination of deep business acumen and broad contact center technology knowledge.

Servion is focused in designing and deploying solutions that help improve customer interactions and enhance the customer experience. Core to achieving this is the ability to provide experience within specific context of the interactions, making responses intelligent and relevant.

Verint’s workforce optimization and voice of the customer offerings, combined with Servion’s proven consulting-led approach in providing Customer Experience & CX solutions is helping bring Verint’s Actionable Intelligence® strategy to even more customers. With an experience of having worked with over 150 contact centers across the globe and having implemented over 15,000 licenses, Servion offers a wide array of Workforce Optimization and Voice of the Customer Analytics services.

Verint partner logo

Servion is an approved Verint Gold Partner that is certified to resell, design, implement, train and support the Verint Workforce Optimization Suite (on-premise and Verint Cloud).

  • Verint Certified WFO and WFM Implementation and Support (Global)
  • Verint Cloud Partner (VCS) (Global)
  • Verint Master Reseller

Click here to view Servion’s listing on the Verint partner portal.

FAQs

FAQs

What are the major solutions offered by Verint?

Verint is a leader in Customer Engagement and Workforce Optimization (WFO) solutions, offering a robust suite of AI-powered tools that help businesses enhance CX, workforce efficiency, and operational intelligence. Here are the key solutions Verint provides:

  • Customer Engagement Platform.
  • Workforce Engagement (WFE) & Workforce Optimization (WFO).
  • AI-Powered Conversational Bots.
  • Interaction Analytics (Speech & Text Analytics).
  • Engagement Data Management.
  • Fraud & Compliance Solutions.
  • Knowledge Management.
  • Quality Management.
  • Real-Time Agent Assist.
  • Experience Management & Customer Feedback.
How can Verint improve workforce management (WFM)?

Verint Workforce Management (WFM) significantly enhances workforce management by offering user-centric features like flexible scheduling, automated performance management, and real-time data access. These capabilities improve operational efficiency and ensure optimal resource allocation. With mobile and cloud-based platforms, Verint WFM enables seamless scheduling and boosts user engagement across service sectors.

What role does AI play in Verint solutions?

Verint integrates AI effectively to transform contact center analytics and enhance customer interactions. AI-driven solutions improve operational efficiency, automate routine tasks, and provide comprehensive evaluation of interactions. This enables a data-driven approach to identify trends, improve service quality, and optimize workforce management, ultimately leading to increased customer satisfaction and reduced costs.

Why partner with Verint for CX solutions?

Aligning with Verint for CX solutions offers unparalleled benefits. With scalable, cloud-based platforms, businesses can adapt swiftly to changing demands, while robust analytics provide actionable customer insights. Verint's integration prowess ensures seamless synergy with existing systems, enhancing operational efficiency. Moreover, advanced workforce and quality management tools fortify service delivery standards, making Verint a pivotal partner for evolving digital landscapes.

What Makes Verint Stand Out Against Competitors?

Verint's competitive advantage lies in its robust cloud solutions, especially in Workforce and Quality Management. Verint's seamless integration capabilities enable superior customer satisfaction. Its ability to transition BPOs from manual processes to advanced cloud-based platforms exemplifies its industry impact and differentiation from competitors in enhancing operational efficiency and security.

Trusted tips for CX Leaders

Trusted tips for CX Leaders

  • Leading home insurance company implements the Verint Cloud Solutions (VCS) for the highest customer satisfaction Success stories

    Leading home insurance company implements the Verint Cloud Solutions (VCS) for the highest customer satisfaction

  • A leading Florida-based BPO redefines Workforce Management with Verint Success stories

    A leading Florida-based BPO redefines Workforce Management with Verint

  • World’s largest IT service firm achieves optimum performance with Servion’s globally distributed WFM solutions Success stories

    World’s largest IT service firm achieves optimum performance with Servion’s globally distributed WFM solutions

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