Increase Retention and reduce absenteism
Deliver personalized self-service experiences to effectively contain customer inquiries and reduce agent workload.
Drive AI outcomes with higher interaction containment rates across your voice and digital channels and improved agent capacity through contextual transfer.
Improve Agent Capacity
Use AI-powered transfers with contextual data to intelligently direct customer interactions to the right resource.
Deliver personalized, self-service customer experiences with Verint IVA Voice
Every inquiry to your contact center costs money. Verint IVA Voice reduces the number of incoming calls into your contact center and interactions handled or escalated to agents by providing AI-powered self-service over telephony and voice-enabled channels.
With Verint IVA Voice you can:
> Resolve issues vs deflect them: Give customers the ability to self-serve and solve problems 24/7, without needing to speak to an agent for better containment.
> Drive seamless agent handoff: When a customer needs a human agent, Verint IVA gathers interaction context and routes the issue, so the customer doesn’t need to repeat themselves.
> Implement without disruption: You don’t have to rip and replace your existing voice ecosystem, IVA Voice can easily augment your existing IVR flows, without disruption or any long and expensive infrastructure changes.
Proven Results
$ 10.5M
Telecommunication company savings through containment of over 50% of calls, 3.5M interactions annually.
Telecommunication company savings through containment of over 50% of calls, 3.5M interactions annually.
$ 10M
US bank savings through 80% AI-driven containment over digital channels.
US bank savings through 80% AI-driven containment over digital channels.
Ready to Transform Your Call Center?
Experience the power of AI-driven customer engagement with Verint Intelligent Virtual Assistant. Improve containment rates, enhance agent capacity, and deliver exceptional customer experiences.
