Unleash the Power of AI with Verint Da Vinci and Servion's Expertise

Select Verint AI-powered Bot Solutions

• IVA (Intelligent Virtual Assistant^TM)

  Delivers personalized self-service experiences across voice and digital channels. Increases interaction containment rates and improves agent capacity through smart transfers.

• Timeflex Bot^TM

  AI-powered scheduling that allows agents to make unlimited schedule changes without planner effort. Enhances contact center schedule quality, leading to improved attrition, absenteeism, and employee experience.

• Quality Bot^TM

  Automates quality programs to deliver quick business outcomes. AI-powered automation enables evaluation of 100% of interactions across channels, rather than just a small sample.

• Knowledge Automation Bot^TM

  Utilizes Generative AI to summarize knowledge search results, providing agents with the right answer at the right time without searching across multiple content repositories.

• Knowledge Suggestion Bot^TM

  Presents context-specific knowledge to agents in real-time during customer interactions. Reduces average handle time by 20 seconds per interaction, increases first call resolutions, and improves CSAT scores.

• Call Risk Scoring Bot^TM

  Analyzes over 60 data points from telecom metadata and caller behavioral analytics to assign a risk score to every call made into the contact center.

• Coaching Bot^TM

  Provides agents with in-the-moment, non-disruptive guidance, elevating their performance and delivering significant ROI.