CRM Connectors

Enabling smarter customer interactions across Voice and Digital Channels

Today, enterprises must offer their customers multiple digital channels to interact with them. Although enabling digital channels allows enterprises to better connect with their increasingly demanding customers, it also adds to the complexity of integrating voice with customer care applications. This often results in costly and time-consuming upgrades.

Servion helps enterprises bridge the gap between their contact center platforms, CRM platforms, and other digital channels with custom-built CRM Connectors. They seamlessly integrate information and workflows across departments. Servion’s CRM Connectors help contact center agents with a 360-degree view of the customer, that empowers them to deliver a better customer experience. Our CRM Connectors can easily be customized to integrate between leading contact center platforms, CRM platforms, digital channels, and more applications.

CRM Connectors for leading Contact Center Platforms and CRMS:


Benefits

360-degree view of customers

Servion’s readily available CRM Connectors seamlessly integrates your contact centers with CRM applications, digital channels, and other applications to enable contact center agents with a 360-degree view of the customer. Our CRM Connectors will provide all information required by the agents to handle their interactions with customers.

Driving Smarter Agent Experience

Servion’s CRM Connectors improves agent experience by allowing them to handle interactions, manage their state, and operate within the same interface. This easy-to-implement and simple-to-maintain connector acts as the single routing engine for all customer interactions.

Reduced Average Handle Time

With all information made available to the contact center agents on the CRM interface, customer requests are processed faster which reduces average handle time for every interaction.

Lower TCO and Faster Implementation

Our readily available CRM Connectors for leading contact center platforms and CRMs can easily be customized to suit organization-specific needs and deployed quickly with lower implementation costs.

Features

  • Single Sign-on

  • Call control within CRM

  • Omni-Channel ready

  • Contextual pop-ups

  • Synchronized wrap-up

  • Click-to-call

  • CTI tool Bar

  • Inbound Features

  • Wrap-up codes

Related Resources

  • cloud contact center

    Success Story

    Leading US based cloud contact center integrates communication with Five9 Contact Center and Avaya Aura UC

  • Success Story

    Leading US bank improves agent-supervisor engagement with Servion’s WFM Connector

Give your customers the experience they desire

Talk to our Contact Center CX Specialists now