Tailored Enhancements for Smarter Customer Journeys
Servion’s CX Platform Extensions help businesses get more from their CX investments through targeted add-ons and intelligent workflows. These tools optimize customer journeys, drive efficiency, and personalize customer interactions.
Advanced Reporting & Dashboard Extensions
Add advanced analytics with SLA tracking, KPI breakdowns, and channel-specific dashboards.
AI-Powered Add-Ons for Agent Assist & Summarization
Support agents with real-time assist cards, knowledge prompts, and auto-summarization powered by AI.
Workflow Extensions & Event Triggers
Automate CRM updates and backend actions based on customer intent, events, or rule-based logic.
Channel & Journey Orchestration Enhancements
Create seamless journeys across channels using decision trees and data-driven orchestration.
Standard features
Insight-Driven Personalization & Analytics
AI-Powered Agent Assist Add-Ons
Real-Time Event Triggers & Workflow Extensions
LLM-Powered Summarization & Prompt Engines
Cross-Channel Decision Trees & Rules Engines
Omnichannel Journey Orchestration Enhancements
“Servion’s exceptional service extends beyond just technical expertise”
Customer Service – Specialist & Supervisor, Union of Security Employees
Servion’s exceptional service extends beyond just technical expertise
Servion’s exceptional service extends beyond just technical expertise. They speak the language of all clients, whether tech-savvy or not. For project leaders who may not be IT specialists, Servion puts in the extra effort into explaining things in layman’s terms. With Servion, communication is always crystal clear, making collaboration a breeze!
Sharon Cross
Customer Service – Specialist & Supervisor, Union of Security Employees
