Servion’s CTI & Custom Widgets connect contact center x` with CRM systems and other business applications, enabling agents to manage calls and customer interactions within a single interface. This enhances efficiency, improves resolution times, and ensures consistent customer experiences.
CRM-CTI Packages
Pre-built connectors that integrate seamlessly with leading CRMs, enabling call control, screen pops, and data sync directly within your CRM – without switching screens.
Custom Agent Widget Development
Equip agents with contextual call data, customer history, and quick-action buttons – tailored to your unique business needs.
Unified Desktop & Task Automation Modules
Unify voice, chat, email, and social data with pluggable widgets that offer consistent context across all channels.
Omnichannel Widget Framework
Enhance agent desktops with pluggable widgets that unify data across chat, email, social, and voice, ensuring consistent experience.
Standard Features
In-CRM Call Controls & Toolbar
Click-to-Call (Automated Dialing)
Screen‑Pop with Contextual Data
Synchronized Wrap-Up
Omnichannel Readiness
Single Sign-on
Call Logging & Analytics
Task‑Automation Modules
“The Servion team has shown remarkable dedication”
The Servion team has shown remarkable dedication and hard work. Their support for IVR and custom applications has been truly commendable. Kudos to the entire team.
