CTI & Custom Widgets

Seamless CTI for a Unified Agent Experience

Servion’s CTI & Custom Widgets connect contact center x` with CRM systems and other business applications, enabling agents to manage calls and customer interactions within a single interface. This enhances efficiency, improves resolution times, and ensures consistent customer experiences.

CRM-CTI Packages

Pre-built connectors that integrate seamlessly with leading CRMs, enabling call control, screen pops, and data sync directly within your CRM – without switching screens.

Custom Agent Widget Development

Equip agents with contextual call data, customer history, and quick-action buttons – tailored to your unique business needs.

Unified Desktop & Task Automation Modules

Unify voice, chat, email, and social data with pluggable widgets that offer consistent context across all channels.

Omnichannel Widget Framework

Enhance agent desktops with pluggable widgets that unify data across chat, email, social, and voice, ensuring consistent experience.

Standard Features

In-CRM Call Controls & Toolbar
Screen‑Pop with Contextual Data
Omnichannel Readiness
Call Logging & Analytics

Click-to-Call (Automated Dialing)
Synchronized Wrap-Up
Single Sign-on
Task‑Automation Modules

Download Success Story

“The Servion team has shown remarkable dedication”
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Velasquez Rodrigo
Cooper University Hospital

The Servion team has shown remarkable dedication

The Servion team has shown remarkable dedication and hard work. Their support for IVR and custom applications has been truly commendable. Kudos to the entire team.

Velasquez Rodrigo
Cooper University Hospital