Patient‑first CX transformation at King’s College Hospital Dubai – Client video testimonial
King’s College Hospital Dubai partnered with Servion to modernize its contact center and deliver a truly patient‑first engagement model. In this exclusive video conversation, Bruce Eidsvik, Chief Growth Officer at Servion, speaks with Sandip Kumar, Chief Digital & Innovation Officer at King’s College Hospital Dubai, on how Servion helped overcome the limitations of a traditional on‑premises contact center to enable seamless, secure omnichannel patient interactions and digital healthcare experiences—combining voice, digital channels, unified agent desktops, and AI‑assisted quality management.
Watch the complete interview here (35 minutes)
Want to explore the full healthcare CX transformation at King’s College Hospital Dubai? Read how Servion helped modernize patient engagement through the implementation of Genesys Cloud CX.
👉 Read this complete success story: Servion helped a premier healthcare provider transform patient engagement through the implementation of Genesys Cloud CX
