With the advent of an ever-growing array of digital channels, the ‘power to contact’ has shifted to the consumers. Customers now have an unprecedented number of touchpoints to engage with an enterprise. Regardless of what channel or touchpoints they use, customers expect their preferred brands to “know everything” about their current and past interactions and speed up a proper resolution without repeating themselves.
Servion enables enterprises with a truly omnichannel customer experience through a bouquet of offerings. Powered by two decades of best practices across 1,000+ diverse customer implementations and strong IP platforms.
Find micro-moments that customers are looking for
Delivers a data-driven, personalized experience through behavior & transaction analysis
Encourages better interactions in the right way with the most relevant content and offers
Listens and analyzes every interaction to identify opportunities and room for improvements
Identifies early churn signals from potential attritors
Translates hidden customer sentiments and feelings into business insights