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Home / Resources Hub / Success Story / North American telco giant completes contact center transformation with Servion’s Genesys Cloud CX expertise now supported by ongoing managed services

North American telco giant completes contact center transformation with Servion’s Genesys Cloud CX expertise now supported by ongoing managed services

North American telco giant completes contact center transformation with Servion’s Genesys Cloud CX expertise now supported by ongoing managed services

Learn how one of North America’s largest telecommunications companies successfully transitioned from legacy platforms to Genesys Cloud CX, consolidating 6,000+ agents and ensuring minimal disruption, improved change management, and higher agent productivity—all supported by Servion’s managed services.

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