Multinational Insurance Company Supports Flexible Working with Verint TimeFlex Bot

A leading multinational insurance company in the Asia-Pacific region faced significant challenges in offering the detailed scheduling flexibility needed to attract and retain top talent while supporting employees’ work-life balance. The existing manual, time-consuming process for shift changes caused frustration among staff and managers, leading to higher absenteeism and attrition. To resolve this, the company implemented the AI-powered Verint TimeFlex Bot, automating the process with a user-friendly system. This innovation allowed employees to make unlimited shift changes independently, guided by a FlexCoin value system that maintained schedule quality and improved overall satisfaction.

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