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Verint TimeFlex BotYour employees demand more work/life balance. With TimeFlex, Al empowers agents to make unlimited schedule changes

Benefits

  • Increase Retention and reduce absenteismIncrease Retention and reduce absenteism
  • Enhance overall schedule qualityEnhance overall schedule quality


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Reimagining Call Center Scheduling with Verint IVA Voice

Verint TimeFlex Bot works with your existing call center workforce management software, so you can see Al business outcomes quickly, without ripping out your existing technology. In fact, it only takes 30 days to be up and running to start seeing results.

The interface is simple and intuitive, so agents don’t need to learn complicated new technology. You can choose a subset of your agents to get started and expand at your own pace. It’s easy to track usage of the bot so you can see the impact the bot is having on your agents. With Verint TimeFlex Bot you can:

  • Provide true call center agent flexibility

    Provide true call center agent flexibility

    Flexible scheduling for “in the moment” changes provides employees with the flexibility needed to improve their work/life balance.

  • Reduce attrition and unplanned absences

    Reduce attrition and unplanned absences

    The ability to modify their schedules greatly increases the agent experience, reducing attrition as well as unplanned absences.

  • Empower agents

    Empower agents

    Call center agents can adjust their shifts in real-time without lengthy and restrictive approval processes of historically manual solutions.

  • Simplify the costly manual review processes

    Simplify the costly manual review processes

    By automating agent shift alterations, you can reduce the cost and friction of approvals and replanning.

Solutions briefView the solution brief
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