Cut Call Volumes by 40% with Verint’s AI Voice Assistant

  • Automate routine queries to speed up resolutions and reduce customer effort.
  • Reduce agent workloads by deflecting repetitive interactions with intelligent self-service.
  • Deliver always-on, optimized CX with Verint IVA.

20 %

Increase in agent productivity

62 %

Increase in agent productivity

500 +

Increase in agent productivity

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Organizations That Trust Us

American Express
AON Integramark
At&t
BlueCross BlueSheild
BT
Cigna
Conduent
Costco Wholesale
Credit One Bank
FedEx
gusto
Inktel
Kotak Mahindra Bank
Mount Sinai
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NorthernTrust
Paloaltonetworks
Promutuel
Propharma
Qualfon
Roche
Rogers
Texas Children's Hospital
TM

Why Choose Verint IVA with Servion

Combine Verint’s proven AI voice technology with Servion’s CX expertise to launch automation that works from day one.

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40 %
Containment Rates

20 %
Fewer Agent Transfers

15- 25 %
Increased Agent Productivity

20- 30 %
Reduction in Operational Costs

See Verint IVA in Action with a Free Live Demo

Deliver faster resolutions and reduce call wait times with Verint’s AI Voice Assistant. Unlock scalable automation without compromising the quality of your customer experience.

How Our Solution Supports Your Business

  • Personalized walkthrough focused on your KPIs and use cases
  • Real-world success stories with clear before-and-after results
  • Practical guidance from Servion’s CX experts on rollout and tuning
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Experience Smarter Self Service with Servion and Verint’s AI Voice Assistant

See how IVA understands intent, resolves queries, and hands off to agents when it matters most.

Download The Solution Brief
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Download Success Story

“Working with Servion’s highly skilled support team has been a pleasure!”

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Greg Martin
Director, Nasdaq

Working with Servion’s highly skilled support team has been a pleasure!

Working with Servion’s highly skilled support team has been a pleasure; they respond promptly to all challenges and requests for service-related deliverables. We are fully satisfied with Servion’s resource capabilities to carry out legacy on-prem migrations and integrations, and I would be happy to recommend Servion to others.

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Greg Martin
Director, Nasdaq
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Download Success Story

“Servion’s exceptional service extends beyond just technical expertise.”

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Sharon Cross
Customer Service Specialist & Supervisor, Union of Security Employees

Servion’s exceptional service extends beyond just technical expertise.

Servion’s exceptional service extends beyond just technical expertise. They speak the language of all clients, whether tech-savvy or not. For project leaders who may not be IT specialists, Servion puts in the extra effort into explaining things in layman’s terms. With Servion, communication is always crystal clear, making collaboration a breeze!

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Sharon Cross
Customer Service Specialist & Supervisor, Union of Security Employees

Frequently Asked Questions

Explore our frequently asked questions to enhance your customer experience knowledge.

Verint IVA is an AI-driven self-service solution designed to improve business outcomes by increasing interaction containment across voice and digital channels, while also improving agent capacity through contextual transfer.

IVA Voice helps reduce incoming calls and agent escalations by enabling AI-powered self-service over telephony and voice-enabled channels – so more customer inquiries are contained without needing a live agent.

It’s positioned to resolve issues (not just deflect them) by allowing customers to self-serve and solve problems 24/7, improving containment and reducing agent workload.

IVA supports a seamless handoff by gathering interaction context and routing the issue intelligently – so customers don’t have to repeat themselves.

No – IVA Voice is described as augmenting existing IVR flows “without disruption,” avoiding major rip-and-replace changes or expensive infrastructure overhauls.

Is Your Contact Center Prepared For Change

Servion’s CX experts guide you through every step of IVA deployment, from initial assessment to full-scale optimization. Star with a conversation, not a commitment.

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