Leading US bank improves agent-supervisor engagement with Servion’s WFM Connector
Learn how US fifth-largest bank improved agent-supervisor engagement with Servion’s WFM Connector, connecting AVAYA POM and Nice WFM for better workforce management.
For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments.
Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.