Optimize CX Platform Operations with JourneyWorkCX: Engage360
We bring deep cross-platform expertise, supporting not just the applications,, but the full CX ecosystem – from integration and customization to performance optimization and compliance. Tailored just for your needs with three unique package offerings. While others provide only basic break-fix, we help you achive your CX goals.
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> Comprehensive platform optimization and strategic guidance
> Proactive System Health Monitoring
> CX Optimization & Advisory Services
> Built-in security monitoring and data governance
Innovate and Optimize CX Platform Operations with JourneyWorCX: Engage360
With hundreds of deployments across Genesys, NICE, Cisco, Verint, and more, our omni-channel experience ensures you get proactive, end-to-end support – even when the challenge extends beyond the OEM’s scope. Engage360 ensures you maximize your investment by delivering global, 24/7/365 omni-channel CX support, platform optimization, and advisory services – all tailored to your business goals. What is included with Engage360:
> Foundational & operational services to maintain your system
> CX optimization, advisory services and audits to ensure you maximize the features & functionality
> Data and security monitoring
> Business reviews & personalized recommendations
> Outcome based KPIs and metrics
> Access to custom IP tools that promote self-service
25%
FTE cost reduction
10%
Agent Call Reduction
100%
Responses within SLA
50%
Increase in Self Service Rate
Transform your customer experience today and start seeing results at every stage of the journey.