Make Your Next Contact Center Initiative Real – in 60 Days

Powered by JourneyWorCX Discovery+LaunchPad

Whether you’re modernizing Cloud Contact Center as a Service (CCaaS), migrating off a legacy IVR, or rolling out Agentic AI, Discovery+LaunchPad helps you find the highest-impact journey, build the roadmap, and launch a working AI agent use case with measurable outcomes.

  • $37,500. Delivered in 60 days
  • One key journey analyzed + improved
  • One fully deployed Agentic AI agent use case

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Challenges we solve

Discovery+LaunchPad de-risks the work by turning complexity into a focused plan + a production-grade pilot.

Challenge 1

Cloud Contact Center migration (CCaaS)

Businesses often know their legacy contact center needs to move to the cloud, but they lack a low-risk way to validate the roadmap, business case, and first steps.

How we help:

Discovery+LaunchPad helps by combining strategy, journey analysis, requirements definition, and a live pAroof point in just 60 days.

Proofpoint:

One Servion cloud migration engagement condensed delivery from 8 months to 3 months and delivered $3M+ in savings through call deflection.

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Challenge 2

Agentic AI adoption

Many organizations want Agentic AI, but struggle to move beyond pilots that are disconnected from customer journeys and measurable business outcomes.

How we help:

Discovery+LaunchPad helps by uncovering the right journey, deploying a first AI agent, and proving value with outcomes like lower effort, better completion, and higher containment.

Proofpoint:

A retailer scaled agentic AI support across phone, chat, and messenger, handling 500,000+ interactions per year, identifying 74% of customers by order number, and eliminating 20% of repetitive tasks for agents.

Agentic-AI-adoption (1)
Challenge 3

Migration from Legacy IVR

Legacy IVRs create friction for customers and make modernization harder because they are often inflexible, hard to integrate, and increasingly outdated.

How we help:

Discovery+LaunchPad helps by auditing the current IVR, mapping gaps, designing the future-state experience, and launching a pilot that de-risks full migration.

Proofpoint:

One Servion IVR modernization for a North American telecom provider redirected 10% of calls to chat and delivered more than $3 million in annual savings by deflecting voice traffic to a lower-cost self-service channel.

IVR (1)

Organizations That Trust Us

AMERICAN EXPRESS
AON INTEGRAMARK
AT&T
BlueCross BlueSheild
BT
Cigna
CONDUENT
COSTCO WHOLESALE
CreditOne BANK
Farmers Insurance
FedEx Express
gusto
Inktel CONTACT CENTER SOLUIONS
Kotak Mahindra Bank
Mount Sinai
nasdaq
NORTHEN TRUST
Paloalto NETWORKS
PROMUTUEL ASSURANCE
PROPHARMA GROUP
QUALFON
Roche
ROGERS
Texas Childrens Hospital
TM

Why Servion

  • Execution-first framework: fix drop-offs, drive completions, automate where appropriate
  • Strategic ecosystem integration (CCaaS + AI + journey intelligence): NiCE, Genesys, Verint, Cisco, Parloa, inQuba
Why Servion

Proven results

703 %
ROI

34 %
onboarding compliance

25 %
support deflection

33 %
churn reduction

success-story-contact-center
Download Success Story

“Working with Servion’s highly skilled support team has been a pleasure!”

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Greg Martin
Director, Nasdaq

Working with Servion’s highly skilled support team has been a pleasure!

Working with Servion’s highly skilled support team has been a pleasure; they respond promptly to all challenges and requests for service-related deliverables. We are fully satisfied with Servion’s resource capabilities to carry out legacy on-prem migrations and integrations, and I would be happy to recommend Servion to others.

nasdaq
Greg Martin
Director, Nasdaq
behavioral-intervention
Download Success Story

“Very helpful, insightful and excellent customer service.”

Read Full Testimonial
behavioral-intervention
Francois Slabbert
Quality Assurance Manager, Discovery Vitality

Very helpful, insightful and excellent customer service.

Very helpful, insightful and excellent customer service

Francois Slabbert
Quality Assurance Manager, Discovery Vitality

Frequently Asked Questions

Discovery+LaunchPad is a rapid diagnostic and implementation program by Servion that identifies your most critical broken customer journey and deploys an AI-powered voice experience in just 60 days. It combines CX advisory, journey mapping, requirements definition, and a production-grade pilot – whether you are modernizing to Cloud Contact Center as a Service (CCaaS), migrating off a legacy IVR, or adopting Agentic AI.

No. Discovery+LaunchPad supports three core transformation scenarios: Cloud Contact Center migration (CCaaS), legacy IVR modernization, and Agentic AI adoption. The program maps dependencies, prioritizes the highest-impact journey, and launches one measurable pilot use case – regardless of which transformation path you are on.

Not necessarily. Discovery+LaunchPad starts with a thorough audit of your current IVR, maps gaps and integration points, and designs a future-state experience. This allows you to modernize safely and incrementally, starting with the journey that matters most. One Servion IVR modernization for a North American telecom provider redirected 10% of calls to chat and delivered more than $3 million in annual savings.

You receive four key deliverables: (1) a comprehensive journey diagnosis identifying your most critical CX failure point, (2) a redesigned experience flow with a clear roadmap, (3) one fully deployed Agentic AI agent use case with measurable outcomes, and (4) complete documentation to support broader CX transformation across your organization.

Servion applies a governance-by-design approach throughout the engagement. This includes built-in guardrails for PII handling, configurable policies and permissions, comprehensive audit logs, and compliance-ready controls. Every deployed use case is designed to meet enterprise security and regulatory requirements from day one.

Discovery+LaunchPad is available at a launch offer price of $37,500. This covers the full 60-day engagement including journey diagnosis, experience redesign, one deployed AI agent use case, and supporting documentation. There are no hidden fees – the price includes both the strategic advisory and hands-on implementation.

Is Your Contact Center Prepared For Change

Servion’s CX experts guide you through every step of your cloud contact center migration, agentic AI adoption or legacy IVR migration, from initial assessment to full-scale optimization. Start with a conversation, not a commitment.

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