Helping businesses achieve their CX Goals with a comprehensive contact center testing solution
Today’s contact center infrastructure is under constant pressure to keep up with ever-changing customer demands. Regular technology upgrades, often within a multi-vendor environment, have become a way of life, from SIP trunking migrations, data center consolidation, contact center cloud migration, IVR platform roll-outs, CTI and agent desktop upgrades and many more.
Customer journeys flow across multiple technologies and channels that are managed by multiple vendors making it all the more complicated to identify the source of defects or issues, when they occur. How can you isolate or accurately diagnose an issue in this modern, yet complicated contact center environment? Simply put, you can’t.
Servion partners with Hammer, a leading end-to-end contact center testing and CX assurance provider to design, deploy, maintain, and test end-to-end customer experience technologies, in even the most complicated customer journeys.