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Home / Resources Hub / Success Story / French sporting goods manufacturer and retailer redefines omnichannel support with AI bots by Parloa

French sporting goods manufacturer and retailer redefines omnichannel support with AI bots by Parloa

French sporting goods manufacturer and retailer redefines omnichannel support with AI bots by Parloa

Download this success story to learn how a leading global sporting goods retailer elevated its German operations with Parloa’s AI bots, Genesys Cloud CX, and Servion’s seamless integration. Discover how Decathlon handled 500,000+ interactions annually, improved customer identification, reduced repetitive tasks, and optimized service across digital and voice channels.

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