CRM Connectors

Empower your agents with a unified view of customer interactions across voice and digital channels.

Seamless CRM Integration for Enhanced Customer Engagement

Servion’s CRM Connectors integrate contact center platforms and enterprise applications with CRM systems, providing agents real-time access to customer data and reducing handle times, thereby enhancing service quality and customer satisfaction.

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360-Degree Customer View

Provide agents with comprehensive customer information, including interaction history and preferences, directly within the CRM interface.

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Streamlined Agent Experience

Enable agents to manage calls, access data, and update records without switching between applications, enhancing efficiency and reducing errors.

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Reduced Average Handle Time

Accelerate customer interactions by equipping agents with immediate access to relevant information, leading to quicker resolutions.

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Lower Total Cost of Ownership (TCO)

Our readily available connectors are easy to customize and deploy, minimizing implementation costs and time.

Standard Features

Single sign-on
Single sign-on

Call control
Call control within CRM

Omni-channel
Omni-channel ready

Contextual pop-ups
Contextual pop-ups

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Synchronized wrap-up

Click-to-call
Click-to-call

CTI tool bar
CTI tool bar

Inbound
Inbound features

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“Working with Servion’s highly skilled support team has been a pleasure!”

View Full Testimonial
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Greg Martin
Director, Nasdaq

Working with Servion’s highly skilled support team has been a pleasure!

Working with Servion’s highly skilled support team has been a pleasure; they respond promptly to all challenges and requests for service-related deliverables. We are fully satisfied with Servion’s resource capabilities to carry out legacy on-prem migrations and integrations, and I would be happy to recommend Servion to others.

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Greg Martin
Director, Nasdaq

Get Started with CRM Connectors 

Empower with CRM with seamless contact contact integrations.

Discover Our Other Integration Services

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CTI Integration & Custom Widgets

Boost agent productivity with real-time CTI data and custom widgets tailored to your workflows.

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API Development

Enable real-time, cross-platform CX by building secure, scalable APIs for seamless integration.

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CX Platform Extensions

Enhance CX platforms with tailored extensions that improve automation, flexibility, and customer satisfaction.