A Global Partner in Customer Experience Transformation

Bryce Gibson is the Chief Executive Officer at Servion and leads the company’s global operations, strategy, and innovation in CX and AI technologies.

Bryce brings over 25 years of executive experience in the contact center and enterprise technology. Before joining Servion, he served as COO of TTEC Digital, managing a 1,500-person global team and presence across platforms such as Genesys, Salesforce, Five9, and NICE.

Earlier in his career, Bryce scaled the Genesys and Microsoft practices at TTEC, taking them to over $200M in revenue. As COO of Avtex, he spearheaded nine successful acquisitions and helped position the company for its eventual sale to TTEC in 2021.

Bryce holds a B.Sc. in Economics from the University of Wisconsin–Madison and completed the Minnesota Executive Program at the UMN Carlson School of Management.

Prakash Arunachalam is the President & COO at Servion, guiding delivery, HR, IT, quality assurance, and enablement across the organization.

With a distinguished 32-year career in the IT sector, Prakash has led digital transformation initiatives across CX, AI, and automation, particularly in BFSI and healthcare. Since joining Servion as CIO in 2017, he has delivered 50% revenue growth and a 200% increase in EBITDA, and later led the company’s business restructuring and acquisition by EMK Capital.

Before Servion, he served as Global Delivery Head for BFS at Virtusa, leading a $175M portfolio and contributing to the firm’s exponential growth following the Polaris acquisition. His earlier career spans senior roles at Polaris in the UK and program management at EDS.

He is a graduate of Birla Institute of Technology and Science, Pilani.

Frank Tersigni is the Chief Sales Officer at Servion and is responsible for global sales and marketing.

Frank is a passionate CX advocate who has spent decades helping enterprises evolve their customer engagement strategies. He has held leadership roles at IBM, ConvergeOne, Altivon, NetDriven Solutions, VoiceGenie, Genesys, and Got Corporation.

As co-founder of CallPro Canada, Frank pioneered multi-media customer interaction platforms and advised utilities across North America to improve citizen services. His insights into CX technologies and customer-centricity have helped organizations navigate change and deliver lasting value.

Frank holds a B.Sc. in Computer Science from the University of Toronto and an MBA from the Ivey School of Business, Western University.

Bruce is the Chief Growth Officer globally responsible for marketing and sales development. Bruce is a seasoned global executive with over 25 years of experience in customer experience (CX), enterprise software, and go-to-market leadership. He has held senior roles at Genesys, where he led global revenue marketing and oversaw the company’s transition to cloud-native CX solutions, and at OpenText, managing global demand marketing. As a co-founder of VoiceGenie Technologies, later acquired by Genesys, Bruce has demonstrated a strong entrepreneurial spirit. His international experience spans North America, EMEA, and APAC, with leadership positions based in Toronto, Paris, Singapore, and San Francisco.

Bruce’s extensive background in aligning marketing, sales development, and operations, along with his expertise in integrating AI technologies, positions him to drive Servion’s expansion and innovation in the CX landscape.

Bruce holds a B.Sc. in Engineering Physics from Queen’s University.

Ramaseshan Kothandaraman is the Chief Financial Officer at Servion, where he oversees Global finance, business intelligence, Legal and compliance, supply chain management, risk management and strategic investments to drive sustainable growth and operational agility.

Known for his pragmatic leadership, Ram brings close to 32 years of experience across finance transformation, M&A, compliance, and shared services in the technology sector. Prior to Servion, he was EVP and CFO at Movate, where he played a key role in pivoting the company toward digital engineering-led growth.

He has also held senior leadership roles at Cognizant, Expleo, Tata Elxsi, IBM, and Wipro—often operating at the intersection of finance, operations, and innovation. Ram has led finance functions for large matrixed organizations and established best-in-class risk systems, business partnering frameworks, and compliance structures.

Ram is a Chartered Accountant and a Cost Accountant. He holds a B.Com. from St. Joseph’s College, where he graduated as a Gold Medalist.

Shriram Rajamani is the Executive Vice President – Sales at Servion, where he leads strategic sales initiatives and drives enterprise customer growth.

With over four decades of cross-industry experience, Shriram has served in multiple senior roles at Servion since 1999, including President and SVP of Business Development. His deep domain expertise spans cloud collaboration, AI/RPA, and customer experience solutions across global markets.

Before joining Servion, he spent 18 years at the Taj Group of Hotels, rising from Controller to Senior Manager – IT & Systems. His long-standing success in aligning business and technology has contributed significantly to Servion’s evolution and expansion.

Shriram holds a Bachelor of Commerce degree from the University of Madras.

Tony Janusky is the Senior Vice President – Sales (North America) at Servion, leading regional commercial strategy and growth.

Tony brings over 25 years of experience at the intersection of emerging technologies and business development. Before Servion, he held executive sales roles at ASAPP and Nuance Communications, managing large-scale transformations with leading telecom and Fortune 50 clients.

He has also worked with Vidora and Hiya to advance AI-powered platforms for data intelligence and fraud prevention and has been an advisor to several AI startups. A speaker, mentor, and musician, Tony blends creativity and technical acumen to shape compelling customer experiences.

Tony holds a Bachelor of Arts from York University.

Santosh Kumar Pattanayak is the Senior Vice President – Middle East & Africa at Servion, leading regional sales, solutions, and delivery teams to transform customer experience through cloud and AI-powered technologies.

With over 15 years of CX industry experience, Santosh has consistently delivered high-impact results across diverse geographies. At Servion, he has held progressive leadership roles in sales and delivery since 2004, successfully managing large-scale CX transformation projects in the EMEA region.

Santosh’s strategic insight into cloud contact centers, AI, and digital transformation has enabled him to build strong relationships with key industry stakeholders and deliver measurable business outcomes.

Before Servion, he worked with Tata Teleservices, managing contact center systems and customer operations.

Santosh holds an MCA from Sikkim Manipal Institute of Technology and a B.Tech in Information Technology from the University of British Columbia.

Vasan Ramaswamy is the Vice President – Sales and Business Unit Head at Servion. He leads GTM and commercial operations across regions, with a strong focus on SaaS and digital CX solutions.

Vasan brings over 15 years of experience in enterprise software sales and a decade of success across the EMEA market. Before joining Servion, he served as VP of Sales— International at Acqueon, delivering 5x business growth and winning the President’s Club award four consecutive years.

His prior roles include leadership positions at Genesys, Oracle, and Salesforce ecosystems, where he drove large-scale CX and CRM transformation programs. A tech evangelist and GTM strategist, Vasan advised multiple startups and played key roles in consultative sales, partner development, and digital automation across sales, service, and marketing.

Vasan holds a B.E. in Instrumentation & Control from Anna University and an Executive Diploma in Marketing Management from LIBA.

Selvakumar Sundaram is the Vice President – Marketing at Servion, responsible for leading global marketing strategy and execution, with a focus on driving brand awareness, demand generation, and digital engagement.

With over 18 years of B2B marketing experience in the IT/ITeS industry, Selvakumar has held senior marketing roles across geographies, including at iOPEX Technologies, NTT Com, Apexon and [24]7.ai. He has successfully built and led high-performing teams and executed multi-channel marketing campaigns to drive customer acquisition and loyalty.

He has been recognized twice among the “100 Most Innovative MarTech Leaders” in India by the World Marketing Congress for his customer-centric and technology-driven marketing initiatives.

Selvakumar holds an MBA in Marketing and Systems from PSG College of Technology and a B.E. in Information Technology from Annamalai University.

Baljit Singh is the Senior Vice President – Delivery at Servion, overseeing customer success, global delivery, and CX AI initiatives across key markets.

Baljit’s career spans more than 25 years in enterprise CX, voice biometrics, and fraud prevention technologies. He has led strategic initiatives in presales, solutions, and delivery across North America, APAC, and EMEA. At Servion, he has held leadership roles, including SVP—Solutions and SBU Head— India & APAC, managing large-scale digital CX programs powered by AI and analytics.

Before Servion, Baljit worked at Pindrop in the U.S. and Australia, helping enterprises reduce fraud with secure voice authentication. He also held senior positions at AGC Networks, GlobalConnect, and Avaya, driving omnichannel solution strategies and delivering advanced enterprise contact center technologies.

Baljit holds a Bachelor of Engineering in Telecommunications from the University of Mumbai and is an Avaya Certified Expert in Contact Center Design and Solutions Consultancy.

Mike Pietig is the Vice President of Client Success at Servion, where he leads a global team focused on client outcomes, satisfaction, and long-term value realization across industries.

Mike brings over 25 years of experience at the intersection of client experience, product strategy, and digital innovation. Before joining Servion, he held senior leadership roles at Genzeon and TTEC, where he drove transformation initiatives for healthcare and retail clients through technology, strategy, and consulting.

His previous roles have spanned product management, program delivery, and customer success—consistently focused on elevating the experience and engagement of employees and consumers. Mike has worked closely with some of the most trusted names in healthcare, including the Cleveland Clinic, Geisinger and Hazelden Betty Ford.

Mike holds a B.A. in Economics from St. Cloud State University – Herberger Business School.

Kamalanathan M. is the Vice President & Head of Delivery – Asia, Middle East & UK at Servion, responsible for end-to-end delivery and operations across these dynamic markets.

A Servion veteran of over 24 years, Kamalanathan has held multiple leadership roles spanning consulting, quality assurance, and global delivery. He has successfully led large-scale CX transformation programs and operational governance initiatives across international markets, including India, APAC, the Middle East, and UK.

During his tenure in digital engineering practice, he managed a large R&D team in the development of cloud-based contact center platforms, employing agile methodologies. He previously led Servion’s Implementation Consulting and QA functions, championing best solution delivery and testing practices.

Kamalanathan holds an Engineer’s Degree from SRM Institute of Science and Technology, Chennai.