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Servion specializes in contact center and collaboration solutions that help organizations deliver high-caliber customer experiences.

Servion, has been a Cisco partner for over 20 years and takes a consulting approach to optimizing customer interactions for its clients, drawing from a proven combination of deep business acumen and broad contact center technology knowledge.

Servion is a worldwide Cisco partner for more than two decades and has expertise across multiple contact center and collaboration technologies. With hands-on experience in 200+ Cisco contact center implementations (on-premise and hosted). Servion can orchestrate the right contact center solution to fulfil your business requirements. With our exhaustive technology know-how and 25 years of customer experience history Servion can help enterprises get the most out of their technology investments. Servion is a Cisco Advanced Technology Partner for Contact Center and Collaboration, a global Cloud and Managed Services Partner (CMSP) for Cisco’s hosted, collaboration and contact center technologies.

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As a strategic Cisco partner, Servion can help with the below omnichannel contact center and collaboration solutions:

  • Cisco Unified Contact Center Enterprise (UCCE)

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  • Cisco Unified Contact Center Express (UCCX)

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  • Cisco Packaged Contact Center Enterprise (PCCE)

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  • Cisco Hosted Collaboration Solution

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  • Cisco WebEx Contact Center

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  • Cisco Webex Contact Center Enterprise (WCCE)

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Managed Services for Cisco Contact Center and Collaboration Solutions

Servion provides 24×7 end-to-end proactive managed services offering for contact center and collaboration solutions. It is platform-driven with a unique set of tools built to monitor from Infrastructure to Custom Applications and helps enterprises to focus on delivering exceptional customer experiences instead of worrying about daily operational challenges. Problems are identified, tracked and alerted before they occur giving enough time to resolve and also plan for an expedited resolution reducing severity of tickets. Servion’s managed services offers prepackaged offerings for all Cisco Contact Center and Collaboration portfolios and also tailored services for both on-premise and cloud. We offer both remote and onsite managed services and currently support over 200 active global engagements across 60 countries.

Service Delivery Management
  • Capacity Planning and Management
  • Version Management
  • Transition Management
  • Security Management
  • Documentation Services
Value Added Services
  • Application Performance Services
  • Solution Usability Management. (Adoption Services)
  • New Implementation
  • Platform Upgrades
  • CIM B,A
  • Business Analytics
  • Advance Reporting
  • Training Services
Basic Services
  • Service Desk
  • Daily Health Check
  • Proactive Monitoring
  • Capacity Management Reporting
  • Incident Management
  • Problem Management
  • Vendor SLA Management
  • DBA Services
  • Asset Planning and Management
  • Patch and Upgrade Management
  • Backup and Restoration
Assurance Advisory Services
  • CC Service Design
  • Quality Readiness
  • BC/DR Readiness
  • Solution Optimization (Audit)
  • Continuous Improvement
  • Resource Excellence
Change Management
  • Change Requests
  • Service Requests
  • MACD (Move, Add, Change and Delete)
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Cisco Certifications and Specializations that validate our technology expertise

  • Certifications
  • Specializations
  • Authorizations
  • Cloud & Managed Service Provider
  • Premier Certified Partner(India / UAE / US)
  • Select Certified Partner(Canada)
  • Advanced Collaboration Architecture Specialization(India / UAE / US)
  • Master Collaboration Specialization(India / US)
  • Express Specialization(Canada / US)
  • Customer Experience Specialization(US)
  • Cisco Unified Contact Center Express Authorization(India / UAE / US)
  • Cisco Webex Calling Partner(India / Indonesia / Malaysia / Singapore / Thailand / UAE / UK / US)
  • Cisco Webex Contact Center Authorization(US)
  • Collaboration SaaS Authorization(Canada / India / Indonesia / Malaysia / Singapore / UAE / UK / US)
  • EA Collab - Cust Collab(Canada / US)
  • EA Collab - UC TP PC(US)
  • EA Collab-Flex Plan(US)
  • EA Collab-Flex Plan On-Prem Meetings(US)
  • Meraki Confirmed Partner(US)
  • UCM Cloud-Customer Connected(Canada / India / Indonesia / Malaysia / Singapore / Thailand / UAE / UK / US)
  • Unified Contact Center Enterprise Authorization(India / UAE / US)
  • Unified Contact Center Enterprise Satellite Authorization(Canada / Malaysia / Singapore / Thailand / UK)
  • Cloud and Managed Services Master(Canada / India / Indonesia / Malaysia / Singapore / Thailand / UAE / UK / US)
  • Contact Center as a Service Based on HCS(Canada / India / Indonesia / Malaysia / Singapore / UAE / UK / US)
  • Managed Business Communications(Canada / India / Indonesia / Malaysia / Singapore / UAE / UK / US)
  • Managed Unified Contact Center(India / Indonesia / Malaysia / Singapore / Thailand / UAE / UK / US)
  • UC as a Service Based on HCS(Canada / Indonesia / India / Malaysia / Singapore / UAE / UK / US)
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CX thought leadership, best practices and success stories

  • Cisco UCCE Capabilities Brochure

    Cisco UCCE Capabilities

  • Cisco UCCX Capabilities Brochure

    Cisco UCCX Capabilities

  • A leading automotive dealer leverages scalable and effective customer collaboration infrastructure Success Stories

    A leading automotive dealer leverages scalable and effective customer collaboration infrastructure

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