Organizations worldwide rely on Servion to deliver complete Cisco contact center and collaboration solutions, from procurement to implementation to management. Our deep knowledge and domain expertise allow you to get the most out of your Cisco technology while maximizing existing investments.

Servion has over 1100 CX experts globally who are passionate about the design-build-run-optimize solution lifecycle and work round-the-clock to ensure continuous improvement.

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As a strategic Cisco partner, Servion can help with the below omnichannel contact center and collaboration solutions:

  • Cisco Unified Contact Center Enterprise (UCCE)

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  • Cisco Unified Contact Center Express (UCCX)

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  • Cisco Packaged Contact Center Enterprise (PCCE)

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  • Cisco WebEx Contact Center

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  • Cisco Webex Contact Center Enterprise (WCCE)

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Expert Managed Services for Cisco Contact Center and Collaboration Solutions

Stress less and accomplish more with Servion managing, maintaining, and optimizing your Cisco contact center and collaboration solutions. We leverage a unique blend of tools including continuous automation and proactive monitoring to improve processes, smooth disruption, and prevent issues before they have the chance to happen. We can serve as a single point of contact for all your Cisco contact center needs via end-to-end managed services, or you can engage with our team in addition to your in-house team. We’re here to help in whatever way works best for your organization.

Servion’s managed services include prepackaged offerings for all Cisco contact center and collaboration portfolios, as well as personalized services for on-premise and cloud environments. We offer both remote and onsite managed services and currently support over 200 active global engagements across 60 countries.

Service Delivery Management
  • Capacity Planning and Management
  • Version Management
  • Transition Management
  • Security Management
  • Documentation Services
Value Added Services
  • Application Performance Services
  • Solution Usability Management (Adoption Services)
  • New Implementation
  • Platform Upgrades
  • Business Analytics
  • Advance Reporting
  • Training Services
Basic Services
  • Service Desk
  • Daily Health Check
  • Proactive Monitoring
  • Capacity Management Reporting
  • Incident Management
  • Problem Management
  • Vendor SLA Management
  • DBA Services
  • Asset Planning and Management
  • Patch and Upgrade Management
  • Backup and Restoration
Assurance Advisory Services
  • CC Service Design
  • Quality Readiness
  • BC/DR Readiness
  • Solution Optimization (Audit)
  • Continuous Improvement
  • Resource Excellence
Change Management
  • Change Requests
  • Service Requests
  • MACD (Move, Add, Change and Delete)
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Cisco Certifications and Specializations that validate our technology expertise

  • Certifications
  • Specializations
  • Authorizations
  • Cloud & Managed Service Provider
  • Premier Certified Partner(India / UAE / US)
  • Select Certified Partner(Canada)
  • Advanced Collaboration Architecture Specialization(India / UAE / US)
  • Master Collaboration Specialization(India / US)
  • Express Specialization(Canada / US)
  • Customer Experience Specialization(US)
  • Cisco Unified Contact Center Express Authorization(India / UAE / US)
  • Cisco Webex Calling Partner(India / Indonesia / Malaysia / Singapore / Thailand / UAE / UK / US)
  • Cisco Webex Contact Center Authorization(US)
  • Collaboration SaaS Authorization(Canada / India / Indonesia / Malaysia / Singapore / UAE / UK / US)
  • EA Collab - Cust Collab(Canada / US)
  • EA Collab - UC TP PC(US)
  • EA Collab-Flex Plan(US)
  • EA Collab-Flex Plan On-Prem Meetings(US)
  • Meraki Confirmed Partner(US)
  • UCM Cloud-Customer Connected(Canada / India / Indonesia / Malaysia / Singapore / Thailand / UAE / UK / US)
  • Unified Contact Center Enterprise Authorization(India / UAE / US)
  • Unified Contact Center Enterprise Satellite Authorization(Canada / Malaysia / Singapore / Thailand / UK)
  • Cloud and Managed Services Master(Canada / India / Indonesia / Malaysia / Singapore / Thailand / UAE / UK / US)
  • Contact Center as a Service Based on HCS(Canada / India / Indonesia / Malaysia / Singapore / UAE / UK / US)
  • Managed Business Communications(Canada / India / Indonesia / Malaysia / Singapore / UAE / UK / US)
  • Managed Unified Contact Center(India / Indonesia / Malaysia / Singapore / Thailand / UAE / UK / US)
  • UC as a Service Based on HCS(Canada / Indonesia / India / Malaysia / Singapore / UAE / UK / US)
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Trusted tips for CX Leaders

  • Cisco UCCE Capabilities Brochure

    Cisco UCCE Capabilities

  • Cisco UCCX Capabilities Brochure

    Cisco UCCX Capabilities

  • A leading automotive dealer leverages scalable and effective customer collaboration infrastructure Success Stories

    A leading automotive dealer leverages scalable and effective customer collaboration infrastructure

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