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Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.

Servion’s partnership with Cisco spans over two decades with over 200 implementations. Servion is an Advanced Technology Partner (ATP) for Cisco Unified Contact Center Express in Americas, EMEA and India.

With over 100+ UCCX resources, Servion has a global team to plan, design, implement, and support Cisco Unified Communications deployments.

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Our Cisco UCCX expertise includes:

  • End-to-end implementation (for voice, chat, Email, WFM, QM, AQM) including Customer Requirements Documents (CRD), implementation, system testing, UAT and support
  • Expertise in migration from traditional legacy systems to IP
  • Complex scripting for voice / email
  • Blended preview outbound dialer and IVR based outbound
  • Seamless integration with third party solutions
  • Configuration automation of ACD
  • Agent based skill grouping
  • Speech application development
  • UCCX CUIC reports
  • Integration with connectors Finesse and Jabber connector Finesse and Salesforce connector (Inbound)
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CX thought leadership, best practices and success stories

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