Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and Interactive Voice Response (IVR) ports that are easy to deploy and manage. This omnichannel solution is ideal for formal and informal small- to medium-size contact centers.

Servion’s partnership with Cisco spans over two decades with over 200 implementations. We are an Advanced Technology Partner (ATP) for Cisco UCCE in Americas , EMEA and India and a satellite ATP in Canada, UK, Singapore, and Malaysia.

With 100+ UCCX-specific resources, Servion is prepared to plan, design, implement, and support your UCCE investments.

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Our Cisco UCCX expertise includes:

  • End-to-end implementation for voice, chat, email, Workforce Management (WFM), Quality Management (QM), and Active Queue Management (AQM) including Customer Requirements Documents (CRD), implementation, system testing, UAT and support
  • Expertise in migration from traditional legacy systems to IP
  • Complex scripting for voice and email
  • Blended preview outbound dialer and IVR-based outbound
  • Seamless integration with third party solutions
  • Configuration automation of ACD
  • Agent-based skill grouping
  • Speech application development
  • UCCX CUIC reports
  • Integration with connectors:Finesse and Jabber connectorFinesse and Salesforce connector (Inbound)
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