Cisco Packaged Contact Center Enterprise (PCCE) is a complete omni-channel solution for organizations with up to 12,000 agents. This packaged solution has a predesigned deployment model that makes it simpler to order, deploy, and administer with a smaller hardware footprint. Organizations can start quickly experiencing the benefits of increased agent productivity, customer journey visualization, and more while simplified management and workflows provide a fast, efficient experience for supervisors and administrators.
Servion’s partnership with Cisco spans over two decades with over 200 implementations. We are an Advanced Technology Partner (ATP) for Cisco UCCE in Americas , EMEA and India and a satellite ATP in Canada, UK, Singapore, and Malaysia.
With 100+ PCCE-specific resources, Servion’s global team is prepared to plan, design, implement, and support your UCCE investments.