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Cisco Packaged Contact Center Enterprise (PCCE) is a complete omni-channel solution for organizations with up to 12,000 agents. This packaged solution has a predesigned deployment model that makes it simpler to order, deploy, and administer with a smaller hardware footprint. Organizations can start quickly experiencing the benefits of increased agent productivity, customer journey visualization, and more while simplified management and workflows provide a fast, efficient experience for supervisors and administrators.
Servion’s partnership with Cisco spans over two decades with over 200 implementations. We are an Advanced Technology Partner (ATP) for Cisco UCCE in Americas , EMEA and India and a satellite ATP in Canada, UK, Singapore, and Malaysia.
With 100+ PCCE-specific resources, Servion’s global team is prepared to plan, design, implement, and support your UCCE investments.
Our Cisco PCCE expertise includes:
> End-to-end implementation for voice, chat, and email including Customer Requirements Document (CRD), implementation, system testing, UAT and support
> Expertise in migration from traditional legacy systems to IP
> Expertise in migration from traditional systems into PCCE
> Migration to SPOG version (unified admin console)
> Integration with telecom MSCs through SS7, SIP, ISDN, and PRI
> Complex scripting for voice and email
> Personal call back
> Seamless integration with third-party solutions
> Configuration automation of ICM
> Customized list and campaign management for outbound solutions
> Agent-based skill grouping
> Intelligent call routing