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Chennai, November 24, 2021 : Servion, a leading contact center and CX solutions provider announced a new partnership with Genesys to help deliver world-class scalable cloud center and omnichannel customer experiences.  Servion will leverage the power of the Genesys technology ecosystem, combined with our custom-built solutions to help clients deliver seamless and personalized customer experiences across channels.

Servion, a certified Genesys partner, is one of the few solution providers that can sell, deploy, integrate, customize, support, and deliver best-in-class customer experiences globally on the Genesys contact center platform. The company seamlessly integrates the Genesys contact center platforms with CRMs, customer portals, and more to provide agents with a single pane of glass access to data and functions. Servion also makes its contact center support expertise available through its 24x7 managed services.  

Ken Archer, Senior Vice President of Worldwide Channels at Genesys said, “Servion has a long history as specialists in designing, implementing, and delivering innovative digital experiences for some of the world's most customer-centric brands. We are pleased to onboard Servion to the Genesys partner ecosystem and we look forward to working together to offer organisations best-in-class customer experiences by leveraging Genesys Cloud CX, AI and digital solutions.” 

"Servion is pleased to enter into this partnership with Genesys and bring the industry-leading cloud communications and omnichannel solutions from Genesys to our clients. This partnership with Genesys further reinforces Servion's commitment to delivering innovative and personalized experiences, building lifetime customers, and increasing customer value," said Laurent Philonenko, CEO at Servion. 

About Servion Global Solutions 

For more than 25 years, customer-centric brands have trusted Servion to design, build, run, and optimize Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. Our 800 CX professionals apply their passion and deep domain expertise to the entire design-build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees. For more information, visit