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Over 60% of executives from high-growth businesses strongly agree that excellence in digital CX is key to organizational survival. Why? Because most customer journeys today happen entirely online, from awareness to evaluation to purchasing and support. To meet customers where they are, companies need to focus on developing a digital-first CX, connecting both physical and…
Download this eBook to discover how the Verint Customer Engagement Cloud Platform enhances the agent experience (AX) in contact centers with AI-powered tools that address scheduling flexibility, reduce repetitive tasks, support handling demanding customers, and provide timely performance feedback. The eBook details solutions such as flexible scheduling with the TimeFlex Bot, automated call summaries using…