Contact centers are seeing a tremendous increase in customer interaction volumes and are exploring opportunities to leverage machine learning (ML) and artificial intelligence (AI) to improve customer experience. Some of the viable options include 24/7 self-serve virtual agents, IVR upgrades, call analytics, etc. However, not every organization is equipped to build an ML-driven intelligent contact center solution that can be challenging.
Servion, an AWS Select Partner, helps customers add intelligence to their existing on-prem or cloud contact centers and customer interaction solutions by leveraging AWS CCI solutions. These solutions use a combination of machine learning services such as text-to-speech, translation, enterprise search, chatbots, business intelligence, and language comprehension.