Avaya Customer Experience Management Solutions

Avaya has been shaping the future of work with innovative cloud contact center and disruptive unified communication solutions that change the way businesses interact with their customers.

Servion, a certified Avaya partner for over two decades has been helping enterprises worldwide to improve the way they work, making people more productive, processes more flexible and customers more satisfied.

With a pool of Avaya-certified engineers who can orchestrate the right contact center and unified communication solutions, Servion fulfil your business requirements. With our exhaustive contact center technology know-how and 25 years of customer experience history Servion can help enterprises get the most out of their Avaya technology investments.

Servion can help with the below Avaya contact center and unified communication solutions:

Contact Center Solutions (On-prem and Cloud)

  • Avaya Aura Call Center Elite
  • Avaya Aura Contact Center / Select
  • Workspace
  • Oceana
  • OneCloud CCaaS
  • Experience Portal, CBA

Outbound Solutions

UC and Collaboration Solutions

  • Avaya Aura Conferencing
  • Avaya Breeze
  • Avaya Communicator
  • Avaya IP Office
  • Avaya Cloud Office
  • Avaya OneCloud UCaaS

Customer Journey Analytics

  • Avaya CMS
  • Avaya IQ
  • Oceanalytics

Custom Development, Connectors & Integrations

  • Avaya with Google CC AI
  • CRM Connectors
  • Custom Agent Desktop
  • IVR Applications
  • Social Media Integrations

Managed Services for Avaya Contact Center and Unified Communication Solutions

Servion provides 24×7 end-to-end proactive managed services for Avaya’s contact center and collaboration solutions. Our platform-driven managed services are built on a unique set of tools to monitor infrastructure to custom applications and help enterprises focus on delivering exceptional customer experiences instead of worrying about daily operational challenges. Servion’s managed services offers prepackaged offerings for all Avaya Contact Center and Unified Collaboration portfolios and are tailored for both on-premise and cloud solutions. We offer both remote and onsite managed services.

Avaya Contact Center

Avaya Certifications that validate our technology expertise:

  • 01
    Avaya Channel Partner & Sales Agent
  • 02
    Avaya DevConnect Technology Partner & Beta Testing Partner
  • 03
    Avaya SOIP Partner (US)
  • 04
    APDS – Avaya Professional Design Specialist for UC/CC
  • 05
    ACIS – Avaya Certified Implementation Specialist – for Avaya Aura Communication Manager & CM Messaging, AACC Elite, AA conferencing, AACC CCT & Multimedia
  • 06
    ACSS – Avaya Certified Support Specialist – for AEP, POM, AA CM, CM Messaging
  • 07
    APSS - Avaya Professional Sales Specialist
  • 08
    ACS – Avaya Certified Specialist – for Avaya Voice Self-Service
  • 09
    ACA – Avaya Certified Associate – Design & Implement Voice Self Service
  • 10
    AIPS - Avaya Implementation Professional Specialist – Avaya IP Office
  • 11
    ASPS - Avaya Support Professional Specialist

Give your customers the experience they desire

Talk to our Contact Center CX Specialists now