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Avaya has been shaping the future of work with innovative cloud contact center and disruptive unified communication solutions that change the way businesses interact with their customers.

Servion, a certified Avaya partner for over two decades has been helping enterprises worldwide to improve the way they work, making people more productive, processes more flexible and customers more satisfied.

With a pool of Avaya-certified engineers who can orchestrate the right contact center and unified communication solutions, Servion fulfil your business requirements. With our exhaustive contact center technology know-how and 25 years of customer experience history Servion can help enterprises get the most out of their Avaya technology investments.

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Servion can help with the below Avaya contact center and unified communication solutions:

  • Contact Center Solutions (On-prem and Cloud)

    Avaya Aura Call Center Elite Avaya Aura Contact Center / Select Workspace Oceana OneCloud CCaaS Experience Portal, CBA
  • Outbound Solutions

    Proactive Outreach Manager Proactive Contact Avaya PC to POM Migration
  • UC and Collaboration Solutions

    Avaya Aura Conferencing Avaya Breeze Avaya Communicator Avaya IP Office Avaya Cloud Office Avaya OneCloud UCaaS
  • Customer Journey Analytics

    Avaya CMS Avaya IQ Oceanalytics
  • Custom Development, Connectors & Integrations

    Avaya with Google CC AI CRM Connectors Custom Agent Desktop IVR Applications Social Media Integrations
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Managed Services for Avaya Contact Center and Unified Communication Solutions

Servion provides 24×7 end-to-end proactive managed services for Avaya’s contact center and collaboration solutions. Our platform-driven managed services are built on a unique set of tools to monitor infrastructure to custom applications and help enterprises focus on delivering exceptional customer experiences instead of worrying about daily operational challenges. Servion’s managed services offers prepackaged offerings for all Avaya Contact Center and Unified Collaboration portfolios and are tailored for both on-premise and cloud solutions. We offer both remote and onsite managed services.

Consulting & Advisory Services
  • Contact Center Design
  • Quality Readiness
  • BC / DR Readiness
  • Solution Optimization
  • Continuous Improvement
  • Resource Excellence
Service Delivery
  • Capacity Planning & Management
  • Version Management
  • Transition Management
  • Security Management
  • Documentation Services
Support & Monitoring Services
  • Service Desk
  • Health Checks
  • Proactive Monitoring
  • Capacity Management Reporting
  • Incident Management
  • Problem Management
  • Vendor SLA Management
  • DBA Services
  • Asset Planning & Management
  • Patch & Upgrade Management
  • Backup & Restoration
Value Added Services
  • Application Performance Services
  • Solution Usability Management
  • New Implementation
  • Platform Upgrades
  • CIM B, A
  • Business Analytics
  • Advanced Reporting
  • Training Services
Change Management
  • Change Requests
  • Service Requests
  • MACD (Move, Add, Change & Delete)
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Avaya Certifications that validate our technology expertise:

Avaya Channel Partner & Sales Agent

Avaya DevConnect Technology Partner & Beta Testing Partner

Avaya SOIP Partner (US)

APDS – Avaya Professional Design Specialist for UC/CC

ACIS – Avaya Certified Implementation Specialist – for Avaya Aura Communication Manager & CM Messaging, AACC Elite, AA conferencing, AACC CCT & Multimedia

ACSS – Avaya Certified Support Specialist – for AEP, POM, AA CM, CM Messaging

APSS - Avaya Professional Sales Specialist

ACS – Avaya Certified Specialist – for Avaya Voice Self-Service

ACA – Avaya Certified Associate – Design & Implement Voice Self Service

AIPS - Avaya Implementation Professional Specialist – Avaya IP Office

ASPS - Avaya Support Professional Specialist

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