A roadmap based on business needs
More organizations are realizing the challenges of in-house operations and lengthy end-to-end outsourcing engagements for their unified communications and contact center platforms. They are moving to cloud-based Unified Communications and Contact Center platforms that can deliver consistent customer experience across the globe.
Avaya OneCloud provides flexible cloud options and supports a full portfolio of cloud solutions that can meet the needs of almost any size organization in any industry. What’s more is that whichever delivery you select, you know that your organization will have the perfect communications solution designed for you from the industry leaders in global communications.
Avaya OneCloud CCaaS
Avaya OneCloud Contact Center as a Service (CCaaS) is a hassle-free, always-on contact center that delivers a comprehensive, integrated, and open CCaaS architecture with scalability, security and in-depth analytics across the customer journey for a simple and flexible cloud experience. Avaya OneCloud CCaaS offers a seamless path to the cloud from the trusted contact center leader. Avaya provides all the features your contact center requires to meet the needs of your customers and agents, using the power and versatility of a true cloud solution. Avaya OneCloud CCaaS makes it easy for your organization to deliver an effortless customer experience across different channels and devices while helping you maximize agent and team performance.
Avaya OneCloud UCaaS
Avaya OneCloud Unified Communication as a Service (UCaaS) provides unified communications and team collaboration capabilities to empower staff to meet, message, collaborate immersively and get things done in today’s unplanned world of work, from anywhere.
Avaya OneCloud CPaaS
Avaya OneCloud CPaaS delivery is a cloud platform that enables businesses or their partners to integrate to a wide range of features including SIP Trunking, global DID and 800 service, voice notification, messaging, API workflows, or custom-built applications. CPaaS can be leveraged across both cloud and premise solutions to simplify processes and provide more complete customer experiences.
Servion, a worldwide Avaya Partner
Servion is a worldwide Avaya partner with a pool of Avaya-certified engineers who can orchestrate the right contact center and unified communication solutions to fulfil your business requirements. With our exhaustive contact center technology know-how and 25 years of customer experience history Servion can help enterprises get the most out of their Avaya technology investments.
Servion has been helping enterprises harness the true power of the cloud. Servion’s cloud contact center services cater to the needs of businesses that range from small to large and adapts cloud solutions to the enterprise requirements. Servion helps enterprises migrate to the Avaya OneCloud platform with our customizable end-to-end migration service that includes:
Architects the stack and designs the cloud & network infrastructure
Migration plan that designs, develops, streamlines, and automates your existing business processes
Execution that includes development, testing, staging, validation, and acceptance post migration