A Global Partner in Customer Experience Transformation
Transforming customer journeys with innovative solutions and unparalleled expertise in CX management.
About Servion
For 30+ years, Servion has led CX Transformation and delivered measurable CX outcomes – boosting loyalty, efficiency, and revenue for leading brands like Costco, Rogers, and Citibank.
With 1000+ employees and 600+ deployments, our JourneyWorCX™ framework simplifies complex environments into intelligent, measurable customer journeys – amplifying human connection with technology to deliver real results.
Trusted by the world’s leading enterprises
For over three decades Servion has partnered with leading brands to tackle their toughest customer experience challenges. Our unique blend of contact center and technology expertise ensures that every interaction enhances customer satisfaction and loyalty.
Our Vision
To create a world where human connection is amplified by intelligent technology.
Our Mission
To deliver exceptional journeys that build lasting relationships and drive business growth.
Our Core Values
At Servion, our core values are the bedrock of our culture and guide our interactions with all stakeholders – employees, clients, partners, and communities.
Respect and Transparency
We value our people as our greatest asset. By fostering openness and inclusivity, we ensure every voice is heard, every idea matters, and diversity drives collaboration across geographies.
Removing Obstacles
Servion leaders remove barriers so teams can focus, innovate, and perform at their best—free from unnecessary obstacles.
Continuous Learning and Big Thinking
We stay ahead through continuous learning, equipping our teams with the skills and insights to think big, adapt fast, and solve proactively.
Commitment and Accountability
We act in the best interest of our stakeholders. Our teams own their responsibilities, uphold commitments, and respond to challenges with integrity.
Customer Success
We’re committed to delivering exceptional experiences—resolving issues quickly, exceeding expectations, and driving success for customers, employees, and partners alike.
Our Story
What Got Us Started
For over 30 years, Servion has helped enterprises around the world transform complex, fragmented customer experiences into seamless, AI-powered journeys.
From our early days as a contact center innovator to today’s role as a global CX transformation partner, we’ve stayed committed to helping brands achieve measurable outcomes from every customer interaction.
-“At Servion, we are reimagining CX with innovation at the core—delivering AI-driven solutions that enable brands to connect, adapt, and be successful in an experience-first world.”
-“At Servion, we are reimagining CX with innovation at the core—delivering AI-driven solutions that enable brands to connect, adapt, and be successful in an experience-first world.”
Bryce Gibson is the Chief Executive Officer at Servion and leads the company’s global operations, strategy, and innovation in CX and AI technologies.
Bryce brings over 25 years of executive experience in the contact center and enterprise technology. Before joining Servion, he served as COO of TTEC Digital, managing a 1,500-person global team and presence across platforms such as Genesys, Salesforce, Five9, and NICE.
Earlier in his career, Bryce scaled the Genesys and Microsoft practices at TTEC, taking them to over $200M in revenue. As COO of Avtex, he spearheaded nine successful acquisitions and helped position the company for its eventual sale to TTEC in 2021.
Bryce holds a B.Sc. in Economics from the University of Wisconsin–Madison and completed the Minnesota Executive Program at the UMN Carlson School of Management.
Bryce Gibson
Chief Executive Officer
Bryce Gibson
Chief Executive Officer
-“At Servion, we are reimagining CX with innovation at the core—delivering AI-driven solutions that enable brands to connect, adapt, and be successful in an experience-first world.”
-“At Servion, we are reimagining CX with innovation at the core—delivering AI-driven solutions that enable brands to connect, adapt, and be successful in an experience-first world.”
Bryce Gibson is the Chief Executive Officer at Servion and leads the company’s global operations, strategy, and innovation in CX and AI technologies.
Bryce brings over 25 years of executive experience in the contact center and enterprise technology. Before joining Servion, he served as COO of TTEC Digital, managing a 1,500-person global team and presence across platforms such as Genesys, Salesforce, Five9, and NICE.
Earlier in his career, Bryce scaled the Genesys and Microsoft practices at TTEC, taking them to over $200M in revenue. As COO of Avtex, he spearheaded nine successful acquisitions and helped position the company for its eventual sale to TTEC in 2021.
Bryce holds a B.Sc. in Economics from the University of Wisconsin–Madison and completed the Minnesota Executive Program at the UMN Carlson School of Management.
-“Every customer conversation is a moment of truth. At Servion, we align technology with purpose to help our clients win hearts and market share.”
-“Every customer conversation is a moment of truth. At Servion, we align technology with purpose to help our clients win hearts and market share.”
Frank Tersigni is the Chief Revenue Officer at Servion and is responsible for global sales and marketing.
Frank is a passionate CX advocate who has spent decades helping enterprises evolve their customer engagement strategies. He has held leadership roles at IBM, ConvergeOne, Altivon, NetDriven Solutions, VoiceGenie, Genesys, and Got Corporation.
As co-founder of CallPro Canada, Frank pioneered multi-media customer interaction platforms and advised utilities across North America to improve citizen services. His insights into CX technologies and customer-centricity have helped organizations navigate change and deliver lasting value.
Frank holds a B.Sc. in Computer Science from the University of Toronto and an MBA from the Ivey School of Business, Western University.
Frank Tersigni
Strategic Executive Advisor
Frank Tersigni
Strategic Executive Advisor
-“Every customer conversation is a moment of truth. At Servion, we align technology with purpose to help our clients win hearts and market share.”
-“Every customer conversation is a moment of truth. At Servion, we align technology with purpose to help our clients win hearts and market share.”
Frank Tersigni is the Chief Revenue Officer at Servion and is responsible for global sales and marketing.
Frank is a passionate CX advocate who has spent decades helping enterprises evolve their customer engagement strategies. He has held leadership roles at IBM, ConvergeOne, Altivon, NetDriven Solutions, VoiceGenie, Genesys, and Got Corporation.
As co-founder of CallPro Canada, Frank pioneered multi-media customer interaction platforms and advised utilities across North America to improve citizen services. His insights into CX technologies and customer-centricity have helped organizations navigate change and deliver lasting value.
Frank holds a B.Sc. in Computer Science from the University of Toronto and an MBA from the Ivey School of Business, Western University.
-“Always felt our industry was overly focused on soft metrics that were trailing indicators. I love our focus at Servion; where journey’s get done, from Friction to Flow – that’s what we’re about!”
-“Always felt our industry was overly focused on soft metrics that were trailing indicators. I love our focus at Servion; where journey’s get done, from Friction to Flow – that’s what we’re about!”
Bruce is the Chief Growth Officer globally responsible for marketing and sales development. Bruce is a seasoned global executive with over 25 years of experience in customer experience (CX), enterprise software, and go-to-market leadership. He has held senior roles at Genesys, where he led global revenue marketing and oversaw the company’s transition to cloud-native CX solutions, and at OpenText, managing global demand marketing. As a co-founder of VoiceGenie Technologies, later acquired by Genesys, Bruce has demonstrated a strong entrepreneurial spirit. His international experience spans North America, EMEA, and APAC, with leadership positions based in Toronto, Paris, Singapore, and San Francisco.
Bruce’s extensive background in aligning marketing, sales development, and operations, along with his expertise in integrating AI technologies, positions him to drive Servion’s expansion and innovation in the CX landscape.
Bruce holds a B.Sc. in Engineering Physics from Queen’s University.
Bruce Eidsvik
Chief Growth Officer, Servion
Bruce Eidsvik
Chief Growth Officer, Servion
-“Always felt our industry was overly focused on soft metrics that were trailing indicators. I love our focus at Servion; where journey’s get done, from Friction to Flow – that’s what we’re about!”
-“Always felt our industry was overly focused on soft metrics that were trailing indicators. I love our focus at Servion; where journey’s get done, from Friction to Flow – that’s what we’re about!”
Bruce is the Chief Growth Officer globally responsible for marketing and sales development. Bruce is a seasoned global executive with over 25 years of experience in customer experience (CX), enterprise software, and go-to-market leadership. He has held senior roles at Genesys, where he led global revenue marketing and oversaw the company’s transition to cloud-native CX solutions, and at OpenText, managing global demand marketing. As a co-founder of VoiceGenie Technologies, later acquired by Genesys, Bruce has demonstrated a strong entrepreneurial spirit. His international experience spans North America, EMEA, and APAC, with leadership positions based in Toronto, Paris, Singapore, and San Francisco.
Bruce’s extensive background in aligning marketing, sales development, and operations, along with his expertise in integrating AI technologies, positions him to drive Servion’s expansion and innovation in the CX landscape.
Bruce holds a B.Sc. in Engineering Physics from Queen’s University.
-“Financial agility powers CX innovation. Our focus is on enabling smart, sustainable profitable growth that maximizes value across every customer interaction.”
-“Financial agility powers CX innovation. Our focus is on enabling smart, sustainable profitable growth that maximizes value across every customer interaction.”
Ramaseshan Kothandaraman is the Chief Financial Officer at Servion, where he oversees Global finance, business intelligence, Legal and compliance, supply chain management, risk management and strategic investments to drive sustainable growth and operational agility.
Known for his pragmatic leadership, Ram brings close to 32 years of experience across finance transformation, M&A, compliance, and shared services in the technology sector. Prior to Servion, he was EVP and CFO at Movate, where he played a key role in pivoting the company toward digital engineering-led growth.
He has also held senior leadership roles at Cognizant, Expleo, Tata Elxsi, IBM, and Wipro—often operating at the intersection of finance, operations, and innovation. Ram has led finance functions for large matrixed organizations and established best-in-class risk systems, business partnering frameworks, and compliance structures.
Ram is a Chartered Accountant and a Cost Accountant. He holds a B.Com. from St. Joseph’s College, where he graduated as a Gold Medalist.
Ramaseshan Kothandaraman
Chief Financial Officer
Ramaseshan Kothandaraman
Chief Financial Officer
-“Financial agility powers CX innovation. Our focus is on enabling smart, sustainable profitable growth that maximizes value across every customer interaction.”
-“Financial agility powers CX innovation. Our focus is on enabling smart, sustainable profitable growth that maximizes value across every customer interaction.”
Ramaseshan Kothandaraman is the Chief Financial Officer at Servion, where he oversees Global finance, business intelligence, Legal and compliance, supply chain management, risk management and strategic investments to drive sustainable growth and operational agility.
Known for his pragmatic leadership, Ram brings close to 32 years of experience across finance transformation, M&A, compliance, and shared services in the technology sector. Prior to Servion, he was EVP and CFO at Movate, where he played a key role in pivoting the company toward digital engineering-led growth.
He has also held senior leadership roles at Cognizant, Expleo, Tata Elxsi, IBM, and Wipro—often operating at the intersection of finance, operations, and innovation. Ram has led finance functions for large matrixed organizations and established best-in-class risk systems, business partnering frameworks, and compliance structures.
Ram is a Chartered Accountant and a Cost Accountant. He holds a B.Com. from St. Joseph’s College, where he graduated as a Gold Medalist.
-“CX transformation is not a trend—it’s a commitment. At Servion, we build lasting client relationships through trust, technology, and tangible results.”
-“CX transformation is not a trend—it’s a commitment. At Servion, we build lasting client relationships through trust, technology, and tangible results.”
Shriram Rajamani is the Executive Vice President – Sales at Servion, where he leads strategic sales initiatives and drives enterprise customer growth.
With over four decades of cross-industry experience, Shriram has served in multiple senior roles at Servion since 1999, including President and SVP of Business Development. His deep domain expertise spans cloud collaboration, AI/RPA, and customer experience solutions across global markets.
Before joining Servion, he spent 18 years at the Taj Group of Hotels, rising from Controller to Senior Manager – IT & Systems. His long-standing success in aligning business and technology has contributed significantly to Servion’s evolution and expansion.
Shriram holds a Bachelor of Commerce degree from the University of Madras.
Shriram Rajamani
Executive Vice President – Sales
Shriram Rajamani
Executive Vice President – Sales
-“CX transformation is not a trend—it’s a commitment. At Servion, we build lasting client relationships through trust, technology, and tangible results.”
-“CX transformation is not a trend—it’s a commitment. At Servion, we build lasting client relationships through trust, technology, and tangible results.”
Shriram Rajamani is the Executive Vice President – Sales at Servion, where he leads strategic sales initiatives and drives enterprise customer growth.
With over four decades of cross-industry experience, Shriram has served in multiple senior roles at Servion since 1999, including President and SVP of Business Development. His deep domain expertise spans cloud collaboration, AI/RPA, and customer experience solutions across global markets.
Before joining Servion, he spent 18 years at the Taj Group of Hotels, rising from Controller to Senior Manager – IT & Systems. His long-standing success in aligning business and technology has contributed significantly to Servion’s evolution and expansion.
Shriram holds a Bachelor of Commerce degree from the University of Madras.
-“We’re not just selling solutions—we’re architecting future-ready experiences. Every conversation is an opportunity to reimagine what’s possible with AI and CX.”
-“We’re not just selling solutions—we’re architecting future-ready experiences. Every conversation is an opportunity to reimagine what’s possible with AI and CX.”
Tony Janusky is the Sr. Vice President – Sales (Strategic Accounts) at Servion, leading regional commercial strategy and growth.
Tony has over 30 years of experience at the intersection of emerging technologies and business development. Before Servion, he held executive sales management roles at ASAPP, Nuance Communications and IBM, managing large-scale transformations with leading telecom and Fortune 50 clients.
He has also held business development positions working with companies like Vidora and Hiya to advance AI-powered platforms for data intelligence and fraud prevention and has also been a strategic advisor to several AI startups. A speaker, mentor, and musician, Tony blends creativity and technical acumen to shape compelling customer experiences.
Tony holds a Bachelor of Arts from York University.
Tony Janusky
Sr. Vice President – Sales (Strategic Accounts)
Tony Janusky
Sr. Vice President – Sales (Strategic Accounts)
-“We’re not just selling solutions—we’re architecting future-ready experiences. Every conversation is an opportunity to reimagine what’s possible with AI and CX.”
-“We’re not just selling solutions—we’re architecting future-ready experiences. Every conversation is an opportunity to reimagine what’s possible with AI and CX.”
Tony Janusky is the Sr. Vice President – Sales (Strategic Accounts) at Servion, leading regional commercial strategy and growth.
Tony has over 30 years of experience at the intersection of emerging technologies and business development. Before Servion, he held executive sales management roles at ASAPP, Nuance Communications and IBM, managing large-scale transformations with leading telecom and Fortune 50 clients.
He has also held business development positions working with companies like Vidora and Hiya to advance AI-powered platforms for data intelligence and fraud prevention and has also been a strategic advisor to several AI startups. A speaker, mentor, and musician, Tony blends creativity and technical acumen to shape compelling customer experiences.
Tony holds a Bachelor of Arts from York University.
Mike brings 34+ years of experience in the contact center and customer experience (CX) technology space, with a track record of scaling high-performing sales teams, opening new markets, and delivering partner-led growth in complex enterprise environments. He has held senior sales and revenue leadership roles at Avaya, Edify, and Bucher + Suter, and also brings a strong technical foundation from his early career as a developer.
In addition, Mike held product leadership roles at Cisco Systems, where he helped bring the first IP contact center to market—experience that informs his approach to aligning technology innovation with customer needs and commercial execution.
Mike Kulik
Sr. Vice President – Sales (North America)
Mike Kulik
Sr. Vice President – Sales (North America)
Mike brings 34+ years of experience in the contact center and customer experience (CX) technology space, with a track record of scaling high-performing sales teams, opening new markets, and delivering partner-led growth in complex enterprise environments. He has held senior sales and revenue leadership roles at Avaya, Edify, and Bucher + Suter, and also brings a strong technical foundation from his early career as a developer.
In addition, Mike held product leadership roles at Cisco Systems, where he helped bring the first IP contact center to market—experience that informs his approach to aligning technology innovation with customer needs and commercial execution.
-“In a dynamic region like MEA, agility and innovation drive success. At Servion, we empower enterprises to scale smarter with cloud and AI-led CX.”
-“In a dynamic region like MEA, agility and innovation drive success. At Servion, we empower enterprises to scale smarter with cloud and AI-led CX.”
Santosh Kumar Pattanayak is the Senior Vice President – Middle East & Africa at Servion, leading regional sales, solutions, and delivery teams to transform customer experience through cloud and AI-powered technologies.
With over 15 years of CX industry experience, Santosh has consistently delivered high-impact results across diverse geographies. At Servion, he has held progressive leadership roles in sales and delivery since 2004, successfully managing large-scale CX transformation projects in the EMEA region.
Santosh’s strategic insight into cloud contact centers, AI, and digital transformation has enabled him to build strong relationships with key industry stakeholders and deliver measurable business outcomes.
Before Servion, he worked with Tata Teleservices, managing contact center systems and customer operations.
Santosh holds an MCA from Sikkim Manipal Institute of Technology and a B.Tech in Information Technology from the University of British Columbia.
Santosh Kumar Pattanayak
Sr. Vice President – Sales (Middle East & Africa)
Santosh Kumar Pattanayak
Sr. Vice President – Sales (Middle East & Africa)
-“In a dynamic region like MEA, agility and innovation drive success. At Servion, we empower enterprises to scale smarter with cloud and AI-led CX.”
-“In a dynamic region like MEA, agility and innovation drive success. At Servion, we empower enterprises to scale smarter with cloud and AI-led CX.”
Santosh Kumar Pattanayak is the Senior Vice President – Middle East & Africa at Servion, leading regional sales, solutions, and delivery teams to transform customer experience through cloud and AI-powered technologies.
With over 15 years of CX industry experience, Santosh has consistently delivered high-impact results across diverse geographies. At Servion, he has held progressive leadership roles in sales and delivery since 2004, successfully managing large-scale CX transformation projects in the EMEA region.
Santosh’s strategic insight into cloud contact centers, AI, and digital transformation has enabled him to build strong relationships with key industry stakeholders and deliver measurable business outcomes.
Before Servion, he worked with Tata Teleservices, managing contact center systems and customer operations.
Santosh holds an MCA from Sikkim Manipal Institute of Technology and a B.Tech in Information Technology from the University of British Columbia.
-“To deliver exceptional customer experiences, we need to have deep understanding of CX challenges & position combination of technologies and services to deliver desired experience without losing focus on tangible ROI.”
-“To deliver exceptional customer experiences, we need to have deep understanding of CX challenges & position combination of technologies and services to deliver desired experience without losing focus on tangible ROI.”
Venkatraman Swaminathan is Senior Director – Sales (India/APAC) leading regional sales, teams to transform customer experience through cloud and AI-powered technologies.
Venkatraman’s career spans more than 22 years in Contact Center and Unified Communications industries, working in roles including Project Engineer, Systems Engineering, Private Cloud Architect and Consulting Engineer.
Prior to joining Servion, he worked spent 10 years in Avaya as Consulting Engineer, architecting some of the largest and complex Contact Center in Indian sub-continent.
Venkatraman holds a Bachelor of Engineering degree in Telecommunication from Visveswaraya Technological University.
Venkatraman Swaminathan
Sr. Account Director – India
Venkatraman Swaminathan
Sr. Account Director – India
-“To deliver exceptional customer experiences, we need to have deep understanding of CX challenges & position combination of technologies and services to deliver desired experience without losing focus on tangible ROI.”
-“To deliver exceptional customer experiences, we need to have deep understanding of CX challenges & position combination of technologies and services to deliver desired experience without losing focus on tangible ROI.”
Venkatraman Swaminathan is Senior Director – Sales (India/APAC) leading regional sales, teams to transform customer experience through cloud and AI-powered technologies.
Venkatraman’s career spans more than 22 years in Contact Center and Unified Communications industries, working in roles including Project Engineer, Systems Engineering, Private Cloud Architect and Consulting Engineer.
Prior to joining Servion, he worked spent 10 years in Avaya as Consulting Engineer, architecting some of the largest and complex Contact Center in Indian sub-continent.
Venkatraman holds a Bachelor of Engineering degree in Telecommunication from Visveswaraya Technological University.
-“Modern CX brands are built on trust, data, and relevance. At Servion, we shape stories that resonate and strategies that deliver.”
-“Modern CX brands are built on trust, data, and relevance. At Servion, we shape stories that resonate and strategies that deliver.”
Selvakumar Sundaram is the Vice President – Marketing at Servion, responsible for leading global marketing strategy and execution, with a focus on driving brand awareness, demand generation, and digital engagement.
With over 18 years of B2B marketing experience in the IT/ITeS industry, Selvakumar has held senior marketing roles across geographies, including at iOPEX Technologies, NTT Com, Apexon and [24]7.ai. He has successfully built and led high-performing teams and executed multi-channel marketing campaigns to drive customer acquisition and loyalty.
He has been recognized twice among the “100 Most Innovative MarTech Leaders” in India by the World Marketing Congress for his customer-centric and technology-driven marketing initiatives.
Selvakumar holds an MBA in Marketing and Systems from PSG College of Technology and a B.E. in Information Technology from Annamalai University.
Selvakumar Sundaram
Vice President – Marketing
Selvakumar Sundaram
Vice President – Marketing
-“Modern CX brands are built on trust, data, and relevance. At Servion, we shape stories that resonate and strategies that deliver.”
-“Modern CX brands are built on trust, data, and relevance. At Servion, we shape stories that resonate and strategies that deliver.”
Selvakumar Sundaram is the Vice President – Marketing at Servion, responsible for leading global marketing strategy and execution, with a focus on driving brand awareness, demand generation, and digital engagement.
With over 18 years of B2B marketing experience in the IT/ITeS industry, Selvakumar has held senior marketing roles across geographies, including at iOPEX Technologies, NTT Com, Apexon and [24]7.ai. He has successfully built and led high-performing teams and executed multi-channel marketing campaigns to drive customer acquisition and loyalty.
He has been recognized twice among the “100 Most Innovative MarTech Leaders” in India by the World Marketing Congress for his customer-centric and technology-driven marketing initiatives.
Selvakumar holds an MBA in Marketing and Systems from PSG College of Technology and a B.E. in Information Technology from Annamalai University.
-“Delivering CX excellence means marrying deep domain expertise with flawless execution. At Servion, we’re building intelligent systems that serve with purpose.”
-“Delivering CX excellence means marrying deep domain expertise with flawless execution. At Servion, we’re building intelligent systems that serve with purpose.”
Baljit Singh is the Senior Vice President – Delivery at Servion, overseeing customer success, global delivery, and CX AI initiatives across key markets.
Baljit’s career spans more than 25 years in enterprise CX, voice biometrics, and fraud prevention technologies. He has led strategic initiatives in presales, solutions, and delivery across North America, APAC, and EMEA. At Servion, he has held leadership roles, including SVP—Solutions and SBU Head— India & APAC, managing large-scale digital CX programs powered by AI and analytics.
Before Servion, Baljit worked at Pindrop in the U.S. and Australia, helping enterprises reduce fraud with secure voice authentication. He also held senior positions at AGC Networks, GlobalConnect, and Avaya, driving omnichannel solution strategies and delivering advanced enterprise contact center technologies.
Baljit holds a Bachelor of Engineering in Telecommunications from the University of Mumbai and is an Avaya Certified Expert in Contact Center Design and Solutions Consultancy.
Baljit Singh
Sr. Vice President – Delivery
Baljit Singh
Sr. Vice President – Delivery
-“Delivering CX excellence means marrying deep domain expertise with flawless execution. At Servion, we’re building intelligent systems that serve with purpose.”
-“Delivering CX excellence means marrying deep domain expertise with flawless execution. At Servion, we’re building intelligent systems that serve with purpose.”
Baljit Singh is the Senior Vice President – Delivery at Servion, overseeing customer success, global delivery, and CX AI initiatives across key markets.
Baljit’s career spans more than 25 years in enterprise CX, voice biometrics, and fraud prevention technologies. He has led strategic initiatives in presales, solutions, and delivery across North America, APAC, and EMEA. At Servion, he has held leadership roles, including SVP—Solutions and SBU Head— India & APAC, managing large-scale digital CX programs powered by AI and analytics.
Before Servion, Baljit worked at Pindrop in the U.S. and Australia, helping enterprises reduce fraud with secure voice authentication. He also held senior positions at AGC Networks, GlobalConnect, and Avaya, driving omnichannel solution strategies and delivering advanced enterprise contact center technologies.
Baljit holds a Bachelor of Engineering in Telecommunications from the University of Mumbai and is an Avaya Certified Expert in Contact Center Design and Solutions Consultancy.
-“Customer success isn’t a milestone—it’s a journey. At Servion, we partner for outcomes and an experience that grows stronger with every interaction.”
-“Customer success isn’t a milestone—it’s a journey. At Servion, we partner for outcomes and an experience that grows stronger with every interaction.”
Mike Pietig is the Vice President of Client Success at Servion, where he leads a global team focused on client outcomes, satisfaction, and long-term value realization across industries.
Mike brings over 25 years of experience at the intersection of client experience, product strategy, and digital innovation. Before joining Servion, he held senior leadership roles at Genzeon and TTEC, where he drove transformation initiatives for healthcare and retail clients through technology, strategy, and consulting.
His previous roles have spanned product management, program delivery, and customer success—consistently focused on elevating the experience and engagement of employees and consumers. Mike has worked closely with some of the most trusted names in healthcare, including the Cleveland Clinic, Geisinger and Hazelden Betty Ford.
Mike holds a B.A. in Economics from St. Cloud State University – Herberger Business School.
Mike Pietig
VP – Client Success
Mike Pietig
VP – Client Success
-“Customer success isn’t a milestone—it’s a journey. At Servion, we partner for outcomes and an experience that grows stronger with every interaction.”
-“Customer success isn’t a milestone—it’s a journey. At Servion, we partner for outcomes and an experience that grows stronger with every interaction.”
Mike Pietig is the Vice President of Client Success at Servion, where he leads a global team focused on client outcomes, satisfaction, and long-term value realization across industries.
Mike brings over 25 years of experience at the intersection of client experience, product strategy, and digital innovation. Before joining Servion, he held senior leadership roles at Genzeon and TTEC, where he drove transformation initiatives for healthcare and retail clients through technology, strategy, and consulting.
His previous roles have spanned product management, program delivery, and customer success—consistently focused on elevating the experience and engagement of employees and consumers. Mike has worked closely with some of the most trusted names in healthcare, including the Cleveland Clinic, Geisinger and Hazelden Betty Ford.
Mike holds a B.A. in Economics from St. Cloud State University – Herberger Business School.
Vice President & Head of Delivery – Asia, Middle East & UK
-“Sustainable CX is about consistency and precision. Our delivery excellence is rooted in deep regional insight and global best practices.”
-“Sustainable CX is about consistency and precision. Our delivery excellence is rooted in deep regional insight and global best practices.”
Kamalanathan M. is the Vice President & Head of Delivery – Asia, Middle East & UK at Servion, responsible for end-to-end delivery and operations across these dynamic markets.
A Servion veteran of over 24 years, Kamalanathan has held multiple leadership roles spanning consulting, quality assurance, and global delivery. He has successfully led large-scale CX transformation programs and operational governance initiatives across international markets, including India, APAC, the Middle East, and UK.
During his tenure in digital engineering practice, he managed a large R&D team in the development of cloud-based contact center platforms, employing agile methodologies. He previously led Servion’s Implementation Consulting and QA functions, championing best solution delivery and testing practices.
Kamalanathan holds an Engineer’s Degree from SRM Institute of Science and Technology, Chennai.
Kamalanathan M
Vice President & Head of Delivery – Asia, Middle East & UK
Kamalanathan M
Vice President & Head of Delivery – Asia, Middle East & UK
-“Sustainable CX is about consistency and precision. Our delivery excellence is rooted in deep regional insight and global best practices.”
-“Sustainable CX is about consistency and precision. Our delivery excellence is rooted in deep regional insight and global best practices.”
Kamalanathan M. is the Vice President & Head of Delivery – Asia, Middle East & UK at Servion, responsible for end-to-end delivery and operations across these dynamic markets.
A Servion veteran of over 24 years, Kamalanathan has held multiple leadership roles spanning consulting, quality assurance, and global delivery. He has successfully led large-scale CX transformation programs and operational governance initiatives across international markets, including India, APAC, the Middle East, and UK.
During his tenure in digital engineering practice, he managed a large R&D team in the development of cloud-based contact center platforms, employing agile methodologies. He previously led Servion’s Implementation Consulting and QA functions, championing best solution delivery and testing practices.
Kamalanathan holds an Engineer’s Degree from SRM Institute of Science and Technology, Chennai.
-“Servion’s strength lies in the way we blend deep technical expertise with real-world CX challenges. My focus is on building resilient, future-ready contact center ecosystems that evolve with our clients’ needs — not just today, but every day after. ”
-“Servion’s strength lies in the way we blend deep technical expertise with real-world CX challenges. My focus is on building resilient, future-ready contact center ecosystems that evolve with our clients’ needs — not just today, but every day after. ”
Santhi Vinnakota is the Senior Director of Managed Services at Servion. She leads end-to-end delivery and support for enterprise contact center environments, combining engineering depth with a commitment to service excellence.
With over 20 years of experience in contact center technologies, cloud integrations, and agile development, Santhi has built and managed high-performing technical teams worldwide. Before Servion, she served as Development Manager at Eaton, designing hybrid cloud contact center solutions using Cisco UCCE and leading complex integrations with Salesforce, Google Dialogflow, and legacy CRM systems like Siebel.
Santhi’s early career included senior roles at Symantec, Wipro, and Marconi Communications in Ireland, where she specialized in voice technology, omnichannel integrations, and DevOps-led delivery. Known for her strong hands-on expertise and ability to translate business needs into scalable technical architectures, she remains a trusted partner for customers across APAC, EMEA, and North America.
Santhi holds a Bachelor of Technology in Engineering from Nagarjuna University.
Santhi Vinnakota
Sr. Director– Managed Services
Santhi Vinnakota
Sr. Director– Managed Services
-“Servion’s strength lies in the way we blend deep technical expertise with real-world CX challenges. My focus is on building resilient, future-ready contact center ecosystems that evolve with our clients’ needs — not just today, but every day after. ”
-“Servion’s strength lies in the way we blend deep technical expertise with real-world CX challenges. My focus is on building resilient, future-ready contact center ecosystems that evolve with our clients’ needs — not just today, but every day after. ”
Santhi Vinnakota is the Senior Director of Managed Services at Servion. She leads end-to-end delivery and support for enterprise contact center environments, combining engineering depth with a commitment to service excellence.
With over 20 years of experience in contact center technologies, cloud integrations, and agile development, Santhi has built and managed high-performing technical teams worldwide. Before Servion, she served as Development Manager at Eaton, designing hybrid cloud contact center solutions using Cisco UCCE and leading complex integrations with Salesforce, Google Dialogflow, and legacy CRM systems like Siebel.
Santhi’s early career included senior roles at Symantec, Wipro, and Marconi Communications in Ireland, where she specialized in voice technology, omnichannel integrations, and DevOps-led delivery. Known for her strong hands-on expertise and ability to translate business needs into scalable technical architectures, she remains a trusted partner for customers across APAC, EMEA, and North America.
Santhi holds a Bachelor of Technology in Engineering from Nagarjuna University.
-“The future of CX depends on who we hire today. We build agile, diverse, and skilled teams ready to innovate at the speed of change.”
-“The future of CX depends on who we hire today. We build agile, diverse, and skilled teams ready to innovate at the speed of change.”
Mastanrao Gatram is the Vice President – Global Head of Talent Acquisition and Workforce Management at Servion, where he leads global hiring, resource planning, and workforce optimization.
A strategic talent leader with over 20 years of experience, Mastanrao has redefined recruitment functions at Servion to support rapid business growth. His initiatives span competency-based hiring, workforce analytics, and early-career acceleration programs across India, the U.S., Canada, and Europe.
Before joining Servion, Mastanrao held senior talent roles at CSS Corp, Tag, Virtusa, and Syntel. In 2023, he was named among Forbes’ Top 30 Talent Acquisition Leaders for his transformational impact on global hiring strategy.
Mastanrao holds an M.Sc. in Computer Science from the University of Madras and a Bachelor’s Degree from Acharya Nagarjuna University.
Mastanrao Gatram
Vice President – Human Resources
Mastanrao Gatram
Vice President – Human Resources
-“The future of CX depends on who we hire today. We build agile, diverse, and skilled teams ready to innovate at the speed of change.”
-“The future of CX depends on who we hire today. We build agile, diverse, and skilled teams ready to innovate at the speed of change.”
Mastanrao Gatram is the Vice President – Global Head of Talent Acquisition and Workforce Management at Servion, where he leads global hiring, resource planning, and workforce optimization.
A strategic talent leader with over 20 years of experience, Mastanrao has redefined recruitment functions at Servion to support rapid business growth. His initiatives span competency-based hiring, workforce analytics, and early-career acceleration programs across India, the U.S., Canada, and Europe.
Before joining Servion, Mastanrao held senior talent roles at CSS Corp, Tag, Virtusa, and Syntel. In 2023, he was named among Forbes’ Top 30 Talent Acquisition Leaders for his transformational impact on global hiring strategy.
Mastanrao holds an M.Sc. in Computer Science from the University of Madras and a Bachelor’s Degree from Acharya Nagarjuna University.
-“Delivering reliable IT at scale means combining strong execution with continuous innovation. My focus is on building resilient, secure and future-ready systems that power business growth.”
-“Delivering reliable IT at scale means combining strong execution with continuous innovation. My focus is on building resilient, secure and future-ready systems that power business growth.”
Ahmed Iqbal Sharief is the Senior Director – Global Head of IT & Cybersecurity at Servion, where he leads global IT operations, infrastructure, cybersecurity and enterprise technology execution across the company’s multi-region delivery landscape. He is responsible for strengthening operational resilience, security governance and service reliability while enabling scalable, high-performance technology environments that support Servion’s global CX operations.
With over 17 years of experience in enterprise IT, Ahmed has held leadership roles across organizations such as 20Cube Logistics Solutions, Assurant Inc. and Equiniti India, where he led global IT service delivery, cloud transformation, infrastructure modernization and cybersecurity initiatives across APAC, Europe and the Americas. At 20Cube, he served as AVP – Global Head of IT Operations, overseeing IT operations, driving automation-led operational improvements and strengthening governance frameworks. During his tenure at Assurant, he led enterprise IT functions, optimized cloud operations and enhanced cybersecurity posture through modern security and compliance practices.
Earlier in his career, he played key roles in infrastructure operations and service delivery, building strong foundations in global IT support, data center operations & large-scale system management.
Ahmed holds a Master of Computer Applications (M.C.A.) from Bharathidasan University and a Master of Business Administration (M.B.A.) from Madurai Kamaraj University.
Ahmed Iqbal Sharief
Senior Director – IT
Ahmed Iqbal Sharief
Senior Director – IT
-“Delivering reliable IT at scale means combining strong execution with continuous innovation. My focus is on building resilient, secure and future-ready systems that power business growth.”
-“Delivering reliable IT at scale means combining strong execution with continuous innovation. My focus is on building resilient, secure and future-ready systems that power business growth.”
Ahmed Iqbal Sharief is the Senior Director – Global Head of IT & Cybersecurity at Servion, where he leads global IT operations, infrastructure, cybersecurity and enterprise technology execution across the company’s multi-region delivery landscape. He is responsible for strengthening operational resilience, security governance and service reliability while enabling scalable, high-performance technology environments that support Servion’s global CX operations.
With over 17 years of experience in enterprise IT, Ahmed has held leadership roles across organizations such as 20Cube Logistics Solutions, Assurant Inc. and Equiniti India, where he led global IT service delivery, cloud transformation, infrastructure modernization and cybersecurity initiatives across APAC, Europe and the Americas. At 20Cube, he served as AVP – Global Head of IT Operations, overseeing IT operations, driving automation-led operational improvements and strengthening governance frameworks. During his tenure at Assurant, he led enterprise IT functions, optimized cloud operations and enhanced cybersecurity posture through modern security and compliance practices.
Earlier in his career, he played key roles in infrastructure operations and service delivery, building strong foundations in global IT support, data center operations & large-scale system management.
Ahmed holds a Master of Computer Applications (M.C.A.) from Bharathidasan University and a Master of Business Administration (M.B.A.) from Madurai Kamaraj University.
-“At Servion, legal isn’t a checkpoint — it’s a catalyst. Like every customer touchpoint, every contract has an opportunity to strengthen trust, ensure compliance, and create the foundation for sustainable global partnerships. ”
-“At Servion, legal isn’t a checkpoint — it’s a catalyst. Like every customer touchpoint, every contract has an opportunity to strengthen trust, ensure compliance, and create the foundation for sustainable global partnerships. ”
Ranjini Vasanthakumar is the Senior Manager – Legal at Servion, where she oversees global contract management, legal compliance, and risk mitigation strategies across multi-jurisdictional operations.
With over 16 years of legal experience spanning India, the U.S., EMEA, and APAC, Ranjini has developed deep expertise in commercial contract drafting, redlining, data privacy, and M&A support. Since joining Servion in 2016, she has progressed through multiple legal leadership roles and played a key role in negotiating and executing enterprise agreements that support business growth and client trust.
Before Servion, Ranjini worked with Purpose Legal, Williams Lea, and Standard Chartered, managing litigation support and legal documentation for high-stakes client engagements. Her collaborative approach and cross-functional alignment have earned her a reputation as a reliable advisor to both internal teams and external stakeholders.
Ranjini holds a Bachelor of Laws (LLB) from Bangalore University.
Ranjini Vasanthakumar
Senior Manager – Legal
Ranjini Vasanthakumar
Senior Manager – Legal
-“At Servion, legal isn’t a checkpoint — it’s a catalyst. Like every customer touchpoint, every contract has an opportunity to strengthen trust, ensure compliance, and create the foundation for sustainable global partnerships. ”
-“At Servion, legal isn’t a checkpoint — it’s a catalyst. Like every customer touchpoint, every contract has an opportunity to strengthen trust, ensure compliance, and create the foundation for sustainable global partnerships. ”
Ranjini Vasanthakumar is the Senior Manager – Legal at Servion, where she oversees global contract management, legal compliance, and risk mitigation strategies across multi-jurisdictional operations.
With over 16 years of legal experience spanning India, the U.S., EMEA, and APAC, Ranjini has developed deep expertise in commercial contract drafting, redlining, data privacy, and M&A support. Since joining Servion in 2016, she has progressed through multiple legal leadership roles and played a key role in negotiating and executing enterprise agreements that support business growth and client trust.
Before Servion, Ranjini worked with Purpose Legal, Williams Lea, and Standard Chartered, managing litigation support and legal documentation for high-stakes client engagements. Her collaborative approach and cross-functional alignment have earned her a reputation as a reliable advisor to both internal teams and external stakeholders.
Ranjini holds a Bachelor of Laws (LLB) from Bangalore University.
Servion: Where Journeys Get Done – and Careers Get Built.
At Servion, we don’t just talk about our values – we live them. If you’re passionate about creating meaningful customer experiences and want to be part of a team that values respect, transparency, and continuous growth, explore career opportunities with Servion.
Headquartered in the United States, we operate delivery centers across India, APAC, and EMEA. We proudly serve clients from North America to Europe, the Middle East, and Asia
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