The only global, end-to-end consulting-led
specialist in proactive customer
experience management

Who We Are

Servion enables business transformation for enterprises in the area of customer experience management (CEM). Servion is platforms led solution provider who is focused on enhancing the customer experience by automating & integrating customer interaction channels. Servion’s IP platforms ServDesignSM, ServIntuitSM, ServInsightsSM, ServCloudTM and ServCareSM enable enterprises to drive the true value of their CX investments and build their Customer Engagement Hub.

Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omni-channel customer experience. Servion’s omni-channel solutions empower enterprises to address the customer experience expectations of the millennial customers and manage over 10 billion customer interactions annually across 60 countries in 6 continents.

Vision
Servion’s vision to be leaders in the Customer Experience Management (CEM) space enabling enterprises to convert their customer touch points into long-lasting journeys and optimize the infrastructure costs of their customer interaction channels.
Our Values

Servion respects individuals and encourages freedom of thought and practical innovation. Teams are disciplined in the way they deliver excellence; also continuously encouraged to add value beyond the scope of work. Servion is a responsive and customer-centric organization with high levels of ownership. Servion offers an energized work environment focuses on continuous improvement and emphasis on collaboration and teamwork.

Corporate Governance
Servion’s corporate governance is a responsibility that is shared by our Board of Directors, Management, and every employee. Servion is committed to practicing the highest level of corporate governance across all our businesses. Servion’s Board of Directors have adopted the high standards of corporate governance and steers it towards a sustainable future by adopting sound, ethical, and legal and financial management policies.

Executive Leadership

Everyone in our leadership team come with diverse backgrounds but they are
equally passionate about Customer Experience.

Laurent Philonenko
Group CEO
Shiv Tasker
EVP Global Sales
Prakash Arunachalam
Chief Delivery Officer
Nicolas de Kouchkovsky
Chief Marketing Officer
Abhinandan Jain
SVP, Digital Engineering
Animesh Shrivastava
SVP, Asia & Middle East
Ashish Koul
CEO, Acqueon
Aanchal Arora
Chief HR Officer
Ashish Mohan
Chief Financial Officer
Subbaraman.S
General Counsel

Board of Directors

Servion is managed under the direction of the Board of Directors comprising of the inside, independent and investor directors.
The board constitutes thought leaders who bring in multi-industry experience and have successfully
led some of the world’s most recognizable brands.

Puneet Pushkarna
Chairman
General Partner at Solmark
Laurent Philonenko
Director and Group CEO
Former CTO at Avaya, former GM at Cisco, former CEO at Genesys
Avnish Mehra
Director
Managing Director at Everstone Capital Advisors
Suresh Vaswani
Director
Former President Dell Services, former joint-CEO at Wipro
Hamid Akhavan-Malayeri
Independent Director
Partner at Twin Point Capital, former CEO at Unify, former CEO at T-Mobile
Arun Seth
Independent Director
Chairman at NASSCOM Foundation, former Chairman at BT
Balakrishnan K
Director
Serial entrepreneur, cofounder and former CEO at Servion
Rangarajan M
Director
Cofounder at Servion

Investors

Servion banks on the knowledgeable and experienced investors who provide valuable financial and
strategic support as we change the way customer experience is delivered.

Solmark, an equity fund run by entrepreneurs for entrepreneurs to help them grow and scale.
The Everstone Group a private equity and real estate investment firm managing US$4 billion assets.

Careers

Servion serves clients across 6 continents with corporate offices and delivery centers spanning across USA, Europe, Middle East and Asia Pacific. Servion offers an equal opportunity workplace with a unique learning environment for those who are passionate about harnessing technology to break new grounds in contact center management and customer experience.

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