A US-based healthcare organization streamlines its contact center with NICE CXone
A leading U.S.-based dental and vision benefits provider was struggling with an outdated contact center platform. It needed better performance, more scalability, and stronger analytics. By partnering with Servion, the organization successfully migrated to a fully modernized NICE CXone solution—streamlining operations across 85 contact center seats and setting the stage for future AI capabilities.
Key Highlights:
- Smooth migration to a cloud-based NICE CXone platform
- Smarter IVR with speech recognition and 30+ self-service flows
- Real-time analytics and sentiment scoring to boost performance
- CRM integration with dynamic screen-pops for agents
- A future-ready setup for tools like Agent Assist and live transcription
See how Servion made it happen—download the full case study now.
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