A top‑tier bank in Thailand redefines omnichannel banking with Servion’s Cisco UCCE implementation and managed services

Discover how one of Thailand’s leading financial institutions transformed enterprise customer engagement by deploying a Cisco UCCE–based omnichannel contact center, supported by Servion’s long‑term managed services. The solution unified voice and digital channels, enabled secure customer authentication, powered intelligent IVR and outbound campaigns, and delivered real‑time customer context—ensuring scalable, compliant, and always‑on banking services across multiple business segments.

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