A prominent nonprofit utility organization migrates seamlessly to Genesys Cloud CX

Download this case study to learn how a prominent nonprofit utility organization based in the United States successfully migrated its contact center operations to Genesys Cloud CX with the expertise of Servion, a recognized Genesys Cloud solutions provider. Facing challenges in modernizing its services, the client required a seamless transition to Genesys Cloud CX with omnichannel capabilities, AI features, PCI-DSS compliance, outbound campaign functionalities, and ongoing managed support. Servion meticulously crafted a migration plan, implemented various components, and provided 24×7 managed support, resulting in benefits such as seamless migration and future-proof business outcomes.