FacebookLinkedInXEmail
Servion single post Background
Home / Resources Hub / Success Story / A prominent nonprofit utility organization migrates seamlessly to Genesys Cloud CX

A prominent nonprofit utility organization migrates seamlessly to Genesys Cloud CX

A prominent nonprofit utility organization migrates seamlessly to Genesys Cloud CX

Download this case study to learn how a prominent nonprofit utility organization based in the United States successfully migrated its contact center operations to Genesys Cloud CX with the expertise of Servion, a recognized Genesys Cloud solutions provider. Facing challenges in modernizing its services, the client required a seamless transition to Genesys Cloud CX with omnichannel capabilities, AI features, PCI-DSS compliance, outbound campaign functionalities, and ongoing managed support. Servion meticulously crafted a migration plan, implemented various components, and provided 24×7 managed support, resulting in benefits such as seamless migration and future-proof business outcomes.

Please complete this form to download the Success Story:

Related Insights

A premier automotive retailer modernizes customer engagement with Servion’s Cisco Webex Contact Center Cloud implementation
Success Story

A premier automotive retailer modernizes customer engagement with Servion’s Cisco Webex Contact Center Cloud implementation

Discover how America’s most admired automotive retailer elevated customer experience with Servion’s Cisco Webex Contact Center Cloud implementation, unifying nationwide queues, enabling predictive outbound dialing, and enhancing agent efficiency through intelligent screen pops and analytics. Please complete this form to download the success story: Thank you for your interest in Servion. CLICK HERE TO DOWNLOAD

A leading satellite-based TV company modernizes customer engagement with Servion’s first full-suite Genesys Cloud CX implementation
Success Story

A leading satellite-based TV company modernizes customer engagement with Servion’s first full-suite Genesys Cloud CX implementation

Discover how a leading satellite-based TV provider in the Middle East and North Africa modernized customer engagement with Servion’s first full-suite Genesys Cloud CX implementation, achieving seamless omnichannel integration, advanced analytics, and stronger social engagement. Please complete this form to download the success story: Thank you for your interest in Servion. CLICK HERE TO DOWNLOAD

North American telco giant completes contact center transformation with Servion’s Genesys Cloud CX expertise now supported by ongoing managed services
Success Story

North American telco giant completes contact center transformation with Servion’s Genesys Cloud CX expertise now supported by ongoing managed services

Learn how one of North America’s largest telecommunications companies successfully transitioned from legacy platforms to Genesys Cloud CX, consolidating 6,000+ agents and ensuring minimal disruption, improved change management, and higher agent productivity—all supported by Servion’s managed services. Please complete this form to download the success story: Thank you for your interest in Servion. CLICK HERE…